sJ
senjin J
1 reviews | Active since Jul 2021
16 Jan 2024, 15:06
No Customer service
Thank you Metrofiber for not getting back to me since December!!!this shows me how you value your customers and where your priority lays. i've called your call center now and was transferred atleast 5 times trying to downgrade my package eventually they agent dropped the call!!!!. your hopeless client services never seems to disappoint. For those considering your company, they should know that they will never get assistance your company.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
17 Jan 2024, 08:54 Dear Senjin
We appreciate you reaching out and apologize for the difficulties you've faced in attempting to downgrade your package. We sincerely apologize for any inconvenience caused by the challenges you've experienced.
Our commitment is to provide excellent customer service, and we regret that we fell short of your expectations in this instance. Rest assured that we take your concerns seriously, and we are eager to assist you with your downgrade request.
To address your concerns promptly, we will be reaching out to you via email to facilitate the process of downgrading your package. Our team is dedicated to resolving this matter for you as efficiently as possible.
Once again, we apologize for any frustration you may have encountered, and we appreciate your understanding as we work to rectify the situation.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Best regards,
Marilize
Marilize
MetroFibre Networx's reply17 Jan 2024, 08:54
Official
Dear Senjin
We appreciate you reaching out and apologize for the difficulties you've faced in attempting to downgrade your package. We sincerely apologize for any inconvenience caused by the challenges you've experienced.
Our commitment is to provide excellent customer service, and we regret that we fell short of your expectations in this instance. Rest assured that we take your concerns seriously, and we are eager to assist you with your downgrade request.
To address your concerns promptly, we will be reaching out to you via email to facilitate the process of downgrading your package. Our team is dedicated to resolving this matter for you as efficiently as possible.
Once again, we apologize for any frustration you may have encountered, and we appreciate your understanding as we work to rectify the situation.
Thank you for bringing this to our attention, and we look forward to assisting you promptly.
Best regards,
Marilize
Marilize