KW
Karl W
1 reviews | Active since Jan 2018
05 Dec 2023, 11:24
No Customer Centricity
I have experienced the worse customer service from this company, I raised a concern on the 06.11.2023 and to date my concern has still not been resolved or attended to. I strongly recommend that you avoid any dealings with this company. As the staff is the worse ever. I have actually requested Herotel to install cables in my area. Also, they "MetroFibre" gives 25mbps at R450.00 which is slow I can't even connect my TV box in the room to the router in the lounge. Whereas Herotel gives you 50mbps @ R550.00 look at the difference.
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Replies (1)
MetroFibre Networx's replyOfficial
05 Dec 2023, 15:19Dear Karl
I sincerely apologize for the inconvenience and frustration you've experienced with our customer service, and I appreciate you bringing this matter to our attention. Your feedback is crucial to us, and we are committed to addressing and resolving your concerns promptly.
Upon reviewing your case, we have immediately raised your billing issues with our finance management team for urgent assistance. They will thoroughly investigate the matter and work towards a resolution to ensure your satisfaction.
I understand the urgency of this matter and the impact it may have had on your experience with us. We are dedicated to rectifying the situation promptly and will keep you updated on the progress.
Regarding your feedback on our service plans, we appreciate your input. Your satisfaction is our priority, and we are constantly working to enhance our offerings to meet the diverse needs of our customers. Your comparison with other providers helps us identify areas for improvement, and we thank you for sharing your perspective.
If you have any additional details or concerns, please feel free to reach out to us. We are committed to ensuring your satisfaction and addressing this matter to your full contentment.
Thank you for your understanding, and we look forward to resolving this issue promptly.
Best Regards,
Marilize
I sincerely apologize for the inconvenience and frustration you've experienced with our customer service, and I appreciate you bringing this matter to our attention. Your feedback is crucial to us, and we are committed to addressing and resolving your concerns promptly.
Upon reviewing your case, we have immediately raised your billing issues with our finance management team for urgent assistance. They will thoroughly investigate the matter and work towards a resolution to ensure your satisfaction.
I understand the urgency of this matter and the impact it may have had on your experience with us. We are dedicated to rectifying the situation promptly and will keep you updated on the progress.
Regarding your feedback on our service plans, we appreciate your input. Your satisfaction is our priority, and we are constantly working to enhance our offerings to meet the diverse needs of our customers. Your comparison with other providers helps us identify areas for improvement, and we thank you for sharing your perspective.
If you have any additional details or concerns, please feel free to reach out to us. We are committed to ensuring your satisfaction and addressing this matter to your full contentment.
Thank you for your understanding, and we look forward to resolving this issue promptly.
Best Regards,
Marilize
MetroFibre Networx's reply05 Dec 2023, 15:19
Official
Dear Karl
I sincerely apologize for the inconvenience and frustration you've experienced with our customer service, and I appreciate you bringing this matter to our attention. Your feedback is crucial to us, and we are committed to addressing and resolving your concerns promptly.
Upon reviewing your case, we have immediately raised your billing issues with our finance management team for urgent assistance. They will thoroughly investigate the matter and work towards a resolution to ensure your satisfaction.
I understand the urgency of this matter and the impact it may have had on your experience with us. We are dedicated to rectifying the situation promptly and will keep you updated on the progress.
Regarding your feedback on our service plans, we appreciate your input. Your satisfaction is our priority, and we are constantly working to enhance our offerings to meet the diverse needs of our customers. Your comparison with other providers helps us identify areas for improvement, and we thank you for sharing your perspective.
If you have any additional details or concerns, please feel free to reach out to us. We are committed to ensuring your satisfaction and addressing this matter to your full contentment.
Thank you for your understanding, and we look forward to resolving this issue promptly.
Best Regards,
Marilize
I sincerely apologize for the inconvenience and frustration you've experienced with our customer service, and I appreciate you bringing this matter to our attention. Your feedback is crucial to us, and we are committed to addressing and resolving your concerns promptly.
Upon reviewing your case, we have immediately raised your billing issues with our finance management team for urgent assistance. They will thoroughly investigate the matter and work towards a resolution to ensure your satisfaction.
I understand the urgency of this matter and the impact it may have had on your experience with us. We are dedicated to rectifying the situation promptly and will keep you updated on the progress.
Regarding your feedback on our service plans, we appreciate your input. Your satisfaction is our priority, and we are constantly working to enhance our offerings to meet the diverse needs of our customers. Your comparison with other providers helps us identify areas for improvement, and we thank you for sharing your perspective.
If you have any additional details or concerns, please feel free to reach out to us. We are committed to ensuring your satisfaction and addressing this matter to your full contentment.
Thank you for your understanding, and we look forward to resolving this issue promptly.
Best Regards,
Marilize