RG
Ruan G
1 reviews | Active since Mar 2015
12 Feb 2026, 13:58
No customer care whatsoever!
Worst customer services in the game! You guys outdo yourselves time and time again.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
12 Feb 2026, 14:18Dear Ruan
Thank you for your feedback.
We sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide.
Please be advised that we have requested the relevant department to urgently review and assist with your account. The matter has been escalated for priority attention, and we will keep you updated on the progress and outcome.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your feedback.
We sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide.
Please be advised that we have requested the relevant department to urgently review and assist with your account. The matter has been escalated for priority attention, and we will keep you updated on the progress and outcome.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply12 Feb 2026, 14:18
Official
Dear Ruan
Thank you for your feedback.
We sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide.
Please be advised that we have requested the relevant department to urgently review and assist with your account. The matter has been escalated for priority attention, and we will keep you updated on the progress and outcome.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your feedback.
We sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the level of service we aim to provide.
Please be advised that we have requested the relevant department to urgently review and assist with your account. The matter has been escalated for priority attention, and we will keep you updated on the progress and outcome.
We appreciate your patience while this is being addressed.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations