NO CUSTO.ER SERVICE, LINE DROPPING EVERY 15 MINS FOR THE LAST 10 DAYS!

PATHETIC! This is the only word I have to describe the service (or lack thereof) from Metrofibre. We have an ongoing problem which was reported on 01st October 2022 and still not resolved. Line drops every 15 minutes and all we get is the standard response of "engineers are working on the matter", or "the matter is being prioritized", or "we have escalated the matter".

No actual information given, and no technician has been despatched. The router has been replaced several times THIS YEAR and still the problem persists.

It goes fine for a few months, then bugs out again. This is the longest period that it has been problematic.

If I could give 0 stars, I would 😡😡😡😡😡