no connection from 03 march 2025 , current date 14 march 2025 still nothing

I logged a service request where by I didn't have fibre , they took a week to schedule a technician which was 03 march to fix my cable . a Technician came to fix the line , the services still down after 3 days a technician was here , current date is 14 March . I still don't have wifi . I keep calling they are saying " I will escalate it to the maintanance team " this is the horrible experience I just want to cancel .