MS
Mandiaa S
1 reviews | Active since Nov 2017
06 Dec 2024, 06:57
No connection for 5 days - bad service
We have had no WiFi for 5 days now since Monday. My husband has been calling in daily and each time they promise that a technician will be sent out to our house but that has not happened. Yesterday I spoke to a consultant called Cindy who promised that she would call me back as she could see our ticket was with the technicians. She said she would call me back after 30 min but it is now the next day and no call from her. I’m so disappointed at your service or lack thereof.
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MetroFibre Networx's replyOfficial
06 Dec 2024, 07:21Dear Mandiaa
Please accept our sincere apologies for the lack of service and feedback you’ve experienced. We deeply regret the inconvenience caused by the delay in resolving your connectivity issue.
We are pleased to inform you that an appointment has been scheduled for today at nine AM for a technician to address the issue. Please rest assured that we will closely monitor this case to ensure that it is resolved promptly and provide follow-ups as needed.
Thank you for your patience and understanding. Should you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Please accept our sincere apologies for the lack of service and feedback you’ve experienced. We deeply regret the inconvenience caused by the delay in resolving your connectivity issue.
We are pleased to inform you that an appointment has been scheduled for today at nine AM for a technician to address the issue. Please rest assured that we will closely monitor this case to ensure that it is resolved promptly and provide follow-ups as needed.
Thank you for your patience and understanding. Should you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Dec 2024, 07:21
Official
Dear Mandiaa
Please accept our sincere apologies for the lack of service and feedback you’ve experienced. We deeply regret the inconvenience caused by the delay in resolving your connectivity issue.
We are pleased to inform you that an appointment has been scheduled for today at nine AM for a technician to address the issue. Please rest assured that we will closely monitor this case to ensure that it is resolved promptly and provide follow-ups as needed.
Thank you for your patience and understanding. Should you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Please accept our sincere apologies for the lack of service and feedback you’ve experienced. We deeply regret the inconvenience caused by the delay in resolving your connectivity issue.
We are pleased to inform you that an appointment has been scheduled for today at nine AM for a technician to address the issue. Please rest assured that we will closely monitor this case to ensure that it is resolved promptly and provide follow-ups as needed.
Thank you for your patience and understanding. Should you have any further concerns, please don’t hesitate to reach out.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations