No connection

Good Day, it's almost 24 hrs now without internet. Yesterday I made contact with you around half past two, the fibre box had a red light and one of your guys said they have reprovisioned my line but I still can't access Internet. The red light is no more on the fibre box but on the router to show there is no connection.

I was referred to mweb and I contacted them, they checked and said the issue is with metro fibre in my area but even now there is no access and metrofibre isn't communicating. I Need internet access ASAP