No connection

I have not had any fibre connection since Monday. They keep on telling me it is the whole street. Not true as we are just 2 house that has no connection. They send a tech today saturday making out they from Metrofibre. After spending a 2 and half hours told me again it is the whole street. I phoned a neighbour and he told them he has got fibre but his service provider is different than mine. Then they said head office need to switch it on at the box. I then found out they are sub contractors and not employees of metro fibre. I still don’t have any connection and nothings has been resolved including making out they from metro fibre and they are not and can’t resolve the problem. Why were they send to me I do not know. Can metrifibre sort out the problem.