TM
Tinyiko M
1 reviews | Active since Nov 2025
24 Aug 2026, 14:55
No connection
Metrofibre can I please get some assistance, I have been off for couple of days now, today a tech came from a contractor but couldn't assist he said an internal tech should come I've been calling to get the tech and I was advised I will receive a call in 20mins from the tech but 5 hours passed no one called, I tried to follow up the line kept on hanging up from the agent's side and no one tried calling me back, this is so unacceptable. I've spent so much on data already should I consider having a data line instead of a fibre perhaps.
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
24 Aug 2026, 15:05Dear Tinyiko
Thank you for taking the time to speak with us.
We sincerely apologise for the inconvenience and frustration caused by the ongoing service issue and the lack of feedback received.
Kindly note that we have escalated your query to the Maintenance Department and specifically requested that an internal technician be assigned to attend to your issue as a matter of urgency. The team will contact you directly to arrange the appointment and resolve the matter.
We truly appreciate your patience and understanding while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to speak with us.
We sincerely apologise for the inconvenience and frustration caused by the ongoing service issue and the lack of feedback received.
Kindly note that we have escalated your query to the Maintenance Department and specifically requested that an internal technician be assigned to attend to your issue as a matter of urgency. The team will contact you directly to arrange the appointment and resolve the matter.
We truly appreciate your patience and understanding while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply24 Aug 2026, 15:05
Official
Dear Tinyiko
Thank you for taking the time to speak with us.
We sincerely apologise for the inconvenience and frustration caused by the ongoing service issue and the lack of feedback received.
Kindly note that we have escalated your query to the Maintenance Department and specifically requested that an internal technician be assigned to attend to your issue as a matter of urgency. The team will contact you directly to arrange the appointment and resolve the matter.
We truly appreciate your patience and understanding while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for taking the time to speak with us.
We sincerely apologise for the inconvenience and frustration caused by the ongoing service issue and the lack of feedback received.
Kindly note that we have escalated your query to the Maintenance Department and specifically requested that an internal technician be assigned to attend to your issue as a matter of urgency. The team will contact you directly to arrange the appointment and resolve the matter.
We truly appreciate your patience and understanding while we work to restore your service.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
TM
Tinyiko M's updateReviewer Update
25 Aug 2026, 11:26Thank you Henton, the issue is been sorted out now.
TM
Tinyiko M's update25 Aug 2026, 11:26
Reviewer Update
Thank you Henton, the issue is been sorted out now.
MetroFibre Networx's replyOfficial
25 Aug 2026, 11:50Dear Tinyiko,
Thank you for confirming that your service has been restored. We’re pleased to hear that the issue has now been resolved and that you are connected again.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for confirming that your service has been restored. We’re pleased to hear that the issue has now been resolved and that you are connected again.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply25 Aug 2026, 11:50
Official
Dear Tinyiko,
Thank you for confirming that your service has been restored. We’re pleased to hear that the issue has now been resolved and that you are connected again.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for confirming that your service has been restored. We’re pleased to hear that the issue has now been resolved and that you are connected again.
Best regards,
Marilize
MetroFibre Complaints & Escalations