SB
Simone B
1 reviews | Active since Dec 2020
21 Jan 2021, 09:10
No communication - can you say #ironic
Today is day 71 without fibre!! Yip, 71 days. More than two months.
I'm still waiting for a breathing soul to contact me to sort this out!!!!!! I have to call every time and then Ashley promises me it will be sorted out and then guess what..... ABSOLUTELY NOTHING HAPPENS. I am beyond p*** off. CALL ME TO SORT THIS OUT NOW.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
21 Jan 2021, 11:43Good morning Simone,
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
MetroFibre Networx's reply21 Jan 2021, 11:43
Official
Good morning Simone,
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
Thank you for your message. Kindly send us your full names, contact details, residential address, ISP / MFN Account Number and Ticket Number so that we can escalate your query to the correct department.
Thank you,
The MetroFibre Team
SB
Simone B's updateReviewer Update
21 Jan 2021, 12:27Hi
Contact Ashley in your support department. She has the entire story, and also let her know that it's been yet another 24 hours without her calling me. Ignoring my phone calls is also a sure way to ensure you lose a client for good.
My details:
Simone Beetge
18 Corobrik Cresent, Pierre van Ryneveld
I don't have a ticket number because there is absolutely ZERO communication from you.
I'm not prepared to give any more details over the internet.
Contact Ashley in your support department. She has the entire story, and also let her know that it's been yet another 24 hours without her calling me. Ignoring my phone calls is also a sure way to ensure you lose a client for good.
My details:
Simone Beetge
18 Corobrik Cresent, Pierre van Ryneveld
I don't have a ticket number because there is absolutely ZERO communication from you.
I'm not prepared to give any more details over the internet.
SB
Simone B's update21 Jan 2021, 12:27
Reviewer Update
Hi
Contact Ashley in your support department. She has the entire story, and also let her know that it's been yet another 24 hours without her calling me. Ignoring my phone calls is also a sure way to ensure you lose a client for good.
My details:
Simone Beetge
18 Corobrik Cresent, Pierre van Ryneveld
I don't have a ticket number because there is absolutely ZERO communication from you.
I'm not prepared to give any more details over the internet.
Contact Ashley in your support department. She has the entire story, and also let her know that it's been yet another 24 hours without her calling me. Ignoring my phone calls is also a sure way to ensure you lose a client for good.
My details:
Simone Beetge
18 Corobrik Cresent, Pierre van Ryneveld
I don't have a ticket number because there is absolutely ZERO communication from you.
I'm not prepared to give any more details over the internet.