No care, concern or respect of a customer's time

I called the first time and I was on hold for over 10 minutes and still no one answered my call so I hung up. The second time i called, I requested a call back and the agent redirected me to the technical department and I got disconnected while holding for technical department with a voice message saying that "the voicemail services for this number has been disabled" just before I got disconnected. I called again the agent I spoke to named Kea, doesn't seem to understand basic English because I had to repeat myself three times before it clicked and then proceeded to pit me on hold AGAIN for a long time and I ran out of airtime. Why do we have to jump through hoops to get assistance from this company? The service has been, is, and will remain poor