rR
rickstar R
1 reviews | Active since Dec 2016
22 Feb 2024, 08:20
No assistance whatsoever from metro fibre useless!!!!
I have had a ticket opened for more than two weeks with no one able to give me an answer when it will be resolved i will be billed for a service that i have not received because the device keeps disconnecting from the internet i call and email everyday but i just get sent from pillar to post saying that it is still being investigated!!!!!!!!!!!! bad service metro fibre very bad!!!!!!!
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Replies (1)rR
rickstar R's updateReviewer Update
23 Feb 2024, 13:41They have swopped the router and took 24 hours to activate my service once again, only for me to be experiencing the same problem so the issue is not the router there is a bigger issue and i expect to receive assistance as soon as possible the guy that brought the new router said i should contact him, of which i have but i can no longer sit back with the issue because i know metro fibre will still bill me as normal while i have not been able to use this service properly! please advise how and when this will be resolved because it is unacceptable!!!!!!!!!!!!!
rR
rickstar R's update23 Feb 2024, 13:41
Reviewer Update
They have swopped the router and took 24 hours to activate my service once again, only for me to be experiencing the same problem so the issue is not the router there is a bigger issue and i expect to receive assistance as soon as possible the guy that brought the new router said i should contact him, of which i have but i can no longer sit back with the issue because i know metro fibre will still bill me as normal while i have not been able to use this service properly! please advise how and when this will be resolved because it is unacceptable!!!!!!!!!!!!!