No assistance for 3 days!

Day 3 without internet connectivity. Home connect since advised that the issue is on Metrofibre side. We have contacted Metrofibre querying our issue with no feedback given. We have to spend extra money on mobile data when we have paid for a service that isn't working. Everyday we get told of a logged ticket but nothing is happening. This is such an inconvenience and the fact that we have to keep following up daily to get assistance. Please get a technician sent through to us to get this sorted today.