JR
Jason R
1 reviews | Active since Apr 2022
13 Sept 2023, 11:15
No Answers
We had an installation in front of our property almost a year ago now, they still have not activated the backbone and cannot give an answer as to what the problem is or when they are going to be activating it, they came to my house all big deal that they are going to give me free connections into my property and so forth. To date there is nothing they have no answers and cannot give any dates on when the line will be active.
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MetroFibre Networx's replyOfficial
13 Sept 2023, 12:45Dear Jason
We appreciate your patience and interest in our fiber services for your area. We understand the frustration caused by the delayed activation of the backbone infrastructure in your vicinity. We apologize for any inconvenience this has caused.
We appreciate your patience and interest in our fiber services for your area. We understand the frustration caused by the delayed activation of the backbone infrastructure in your vicinity. We apologize for any inconvenience this has caused.
The activation of the backbone infrastructure is crucial for extending fiber connectivity to your home. Currently, the physical installation of fiber in the ground is still in progress to ensure reliable service in your community. Unfortunately, we do not have an exact activation date at this time, but we are actively working to expedite the process and provide you with a definitive date as soon as possible.
Rest assured, our projects team is closely monitoring the situation to finalize the backbone installation. Once activated, your connection will be a priority to provide you with the highest-quality service.
We appreciate your patience and look forward to delivering a high-speed fiber internet experience once the infrastructure is in place. Thank you for choosing us as your fiber service provider.
Kind Regards
Marilize
MetroFibre Networx's reply13 Sept 2023, 12:45
Official
Dear Jason
We appreciate your patience and interest in our fiber services for your area. We understand the frustration caused by the delayed activation of the backbone infrastructure in your vicinity. We apologize for any inconvenience this has caused.
We appreciate your patience and interest in our fiber services for your area. We understand the frustration caused by the delayed activation of the backbone infrastructure in your vicinity. We apologize for any inconvenience this has caused.
The activation of the backbone infrastructure is crucial for extending fiber connectivity to your home. Currently, the physical installation of fiber in the ground is still in progress to ensure reliable service in your community. Unfortunately, we do not have an exact activation date at this time, but we are actively working to expedite the process and provide you with a definitive date as soon as possible.
Rest assured, our projects team is closely monitoring the situation to finalize the backbone installation. Once activated, your connection will be a priority to provide you with the highest-quality service.
We appreciate your patience and look forward to delivering a high-speed fiber internet experience once the infrastructure is in place. Thank you for choosing us as your fiber service provider.
Kind Regards
Marilize