SP
Sunil P
1 reviews | Active since Jun 2020
03 Mar 2025, 16:59
No after sales services
Worst experience ,tried calling calling them over 20 times held on the line for over an hour and get no response, we where offline the whole day yesterday ,fibre worked this morning and after 1 no connection cannot even get threw their support line or what's no response ,but for new sales they answer within seconds ,really hate this company. They costing me money as I work from home.
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Replies (1)
MetroFibre Networx's replyOfficial
03 Mar 2025, 18:23Dear Sunil
We sincerely apologise for the inconvenience and frustration this has caused you. We have reprovisioned your line, and it is now up and running. Please test your connection and let us know if the issue persists so we can assist further.
We truly value your feedback and understand how important a stable connection is, especially when working from home. Our team is continuously working to improve our support response times, and we appreciate your patience.
Please don’t hesitate to reach out if you need any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the inconvenience and frustration this has caused you. We have reprovisioned your line, and it is now up and running. Please test your connection and let us know if the issue persists so we can assist further.
We truly value your feedback and understand how important a stable connection is, especially when working from home. Our team is continuously working to improve our support response times, and we appreciate your patience.
Please don’t hesitate to reach out if you need any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply03 Mar 2025, 18:23
Official
Dear Sunil
We sincerely apologise for the inconvenience and frustration this has caused you. We have reprovisioned your line, and it is now up and running. Please test your connection and let us know if the issue persists so we can assist further.
We truly value your feedback and understand how important a stable connection is, especially when working from home. Our team is continuously working to improve our support response times, and we appreciate your patience.
Please don’t hesitate to reach out if you need any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
We sincerely apologise for the inconvenience and frustration this has caused you. We have reprovisioned your line, and it is now up and running. Please test your connection and let us know if the issue persists so we can assist further.
We truly value your feedback and understand how important a stable connection is, especially when working from home. Our team is continuously working to improve our support response times, and we appreciate your patience.
Please don’t hesitate to reach out if you need any further assistance.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations