LO
Laetitia O
1 reviews | Active since Oct 2018
03 Mar 2023, 07:44
NO AFTER SALES SERVICE OR INTERNET SERVICE
I have logged numerous tickets in the past two weeks and still awaiting a response. The "live chat" is just as pathetic as their after sales service, non existent. You call and get placed on hold. Internet service keeps dropping on a frequent basis. I have to make use of a back up LTE at an extra expense due to the frequency of not having an internet connection.
Will not be referring anyone else to them
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
03 Mar 2023, 14:59Good afternoon Laetitia,
As per our telephonically conversation, the agent who has been appointed to your tickets logged, will make contact with you shortly to get this matter resolved.
Kind Regards
Clarisa
Metrofibre
As per our telephonically conversation, the agent who has been appointed to your tickets logged, will make contact with you shortly to get this matter resolved.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's reply03 Mar 2023, 14:59
Official
Good afternoon Laetitia,
As per our telephonically conversation, the agent who has been appointed to your tickets logged, will make contact with you shortly to get this matter resolved.
Kind Regards
Clarisa
Metrofibre
As per our telephonically conversation, the agent who has been appointed to your tickets logged, will make contact with you shortly to get this matter resolved.
Kind Regards
Clarisa
Metrofibre
MetroFibre Networx's replyOfficial
03 Mar 2023, 16:04Good Day Laetitia
Thank you for taking my call.
We have added the number to the system to contact for the change of the router.
We will also keep you updated on the outage in your area.
Should you have any further queries, please let us know.
Kind Regards,
Siboniso
Metrofibre
Thank you for taking my call.
We have added the number to the system to contact for the change of the router.
We will also keep you updated on the outage in your area.
Should you have any further queries, please let us know.
Kind Regards,
Siboniso
Metrofibre
MetroFibre Networx's reply03 Mar 2023, 16:04
Official
Good Day Laetitia
Thank you for taking my call.
We have added the number to the system to contact for the change of the router.
We will also keep you updated on the outage in your area.
Should you have any further queries, please let us know.
Kind Regards,
Siboniso
Metrofibre
Thank you for taking my call.
We have added the number to the system to contact for the change of the router.
We will also keep you updated on the outage in your area.
Should you have any further queries, please let us know.
Kind Regards,
Siboniso
Metrofibre
LO
Laetitia O's updateReviewer Update
02 May 2023, 12:29After calls and review response on March 3rd, 2023 to date still waiting on the promised router upgrade. The apparent installer has ghosted us on any communication attempts to find out when he will actually be showing up. This is the second deadline your company has missed that was provided by you.
LO
Laetitia O's update02 May 2023, 12:29
Reviewer Update
After calls and review response on March 3rd, 2023 to date still waiting on the promised router upgrade. The apparent installer has ghosted us on any communication attempts to find out when he will actually be showing up. This is the second deadline your company has missed that was provided by you.
MetroFibre Networx's replyOfficial
02 May 2023, 13:04Dear Laetitia
Please accept our apologies for failing to reach you.
I have made contact with the relevant team and can confirm that our contractor will be in contact, to confirm your appointment for attendance, before the close of business today.
Kind Regards
Marilize
Please accept our apologies for failing to reach you.
I have made contact with the relevant team and can confirm that our contractor will be in contact, to confirm your appointment for attendance, before the close of business today.
Kind Regards
Marilize
MetroFibre Networx's reply02 May 2023, 13:04
Official
Dear Laetitia
Please accept our apologies for failing to reach you.
I have made contact with the relevant team and can confirm that our contractor will be in contact, to confirm your appointment for attendance, before the close of business today.
Kind Regards
Marilize
Please accept our apologies for failing to reach you.
I have made contact with the relevant team and can confirm that our contractor will be in contact, to confirm your appointment for attendance, before the close of business today.
Kind Regards
Marilize