No activation in 10 business days

Item: MetroFibre Networx
Rating: 1
Author: Xander F

On 21 July 2023 installation was completed at my house. I have received my router on the same day. Since then activation has still not been completed as apparently they are unable to locate the installed hardware. I am very disappointed as my ISP has escalated and followed up 3 times with MetroFibre since then, but there is no progress or attempts to contact.

I was told MetroFibre has good service. This has not been my experience at all

Helpful (0)

Replies (3)

MetroFibre Networx's replyOfficial

31 Jul 2023, 15:34

Dear Xander

Thank you for taking my call.
Kindly note that I have escalated your early line release request to our Key Accounts team.
Please note that I will be in contact via email to provide further feedback.

Kind Regards
Marilize

MetroFibre Networx's reply31 Jul 2023, 15:34

Official

Xander F's updateReviewer Update

31 Jul 2023, 15:38

Good day Marilize

Thank you very much for reaching out.
Looking forward to hearing from you.

Kind regards

Xander F's update31 Jul 2023, 15:38

Reviewer Update

Good day Marilize

Thank you very much for reaching out.
Looking forward to hearing from you.

Kind regards

Xander F's updateReviewer Update

01 Aug 2023, 08:14

Problem was resolved, on the same day that I posted here.
Thank you for prompt assistance!

Xander F's update01 Aug 2023, 08:14

Reviewer Update

Problem was resolved, on the same day that I posted here.
Thank you for prompt assistance!