DD
Dino D
1 reviews | Active since Aug 2024
10 Feb 2026, 16:49
Nightmarish Frustration.
Extremely frustrating. Im so tired of the robotic lady. In the past 2 months ive never been able to get a hold of any agent to talk to. Instead im stuck with an AI lady that cannot assist me urgently, rather to schedule a call back, only to be called back a day later at very awkward times 10pm, 6:30 am. This experience has left me soo bitter.
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MetroFibre Networx's replyOfficial
10 Feb 2026, 16:59Dear Dino
Thank you for taking the time to share your experience. We understand how frustrating it can be to navigate support channels and not reach a live agent when urgent assistance is needed.
The repeated difficulties you’ve encountered with automated responses, delayed callbacks, and inconvenient timing are not the level of service we aim to provide. Your feedback has been escalated to the relevant team to review the support process and ensure that urgent requests can be prioritized more effectively.
We are committed to improving your experience and will ensure that a member of our team reaches out at a suitable time to assist with your matter directly.
We appreciate your patience as we work to address these issues and restore confidence in our support.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience. We understand how frustrating it can be to navigate support channels and not reach a live agent when urgent assistance is needed.
The repeated difficulties you’ve encountered with automated responses, delayed callbacks, and inconvenient timing are not the level of service we aim to provide. Your feedback has been escalated to the relevant team to review the support process and ensure that urgent requests can be prioritized more effectively.
We are committed to improving your experience and will ensure that a member of our team reaches out at a suitable time to assist with your matter directly.
We appreciate your patience as we work to address these issues and restore confidence in our support.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply10 Feb 2026, 16:59
Official
Dear Dino
Thank you for taking the time to share your experience. We understand how frustrating it can be to navigate support channels and not reach a live agent when urgent assistance is needed.
The repeated difficulties you’ve encountered with automated responses, delayed callbacks, and inconvenient timing are not the level of service we aim to provide. Your feedback has been escalated to the relevant team to review the support process and ensure that urgent requests can be prioritized more effectively.
We are committed to improving your experience and will ensure that a member of our team reaches out at a suitable time to assist with your matter directly.
We appreciate your patience as we work to address these issues and restore confidence in our support.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience. We understand how frustrating it can be to navigate support channels and not reach a live agent when urgent assistance is needed.
The repeated difficulties you’ve encountered with automated responses, delayed callbacks, and inconvenient timing are not the level of service we aim to provide. Your feedback has been escalated to the relevant team to review the support process and ensure that urgent requests can be prioritized more effectively.
We are committed to improving your experience and will ensure that a member of our team reaches out at a suitable time to assist with your matter directly.
We appreciate your patience as we work to address these issues and restore confidence in our support.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations