BZ
Bongani Z
1 reviews | Active since Aug 2020
13 Sept 2023, 18:03
Nightmare Service: Avoid This Provider at All Costs!
I've experienced terrible service from both their call center consultants and their contractors. I've been without internet connection due to damaged wiring. After filing a ticket, they promised to resolve it within 72 business hours, but it's almost been a week without the internet connection I pay for on time every single month.
Their consultants seem lazy and unwilling to help with queries that have exceeded their turnaround time. Every time they promise to call you back, they never follow through. The contractors who act on their behalf are rude and tend to brush you off when you inquire about a visit to your premises to address an issue.
Once my contract with them expires, I am definitely leaving this provider. I am utterly disappointed. I strongly advise against joining them—save yourself the trouble.
Helpful (0)
Replies (2)0
Replies (2)
MetroFibre Networx's replyOfficial
14 Sept 2023, 09:39Dear Bongani
I sincerely apologize for the service experience you have endured, and I want to assure you that your concerns have not fallen on deaf ears. Your feedback is invaluable to us, and we take it seriously.
First and foremost, I understand the frustration you must be feeling due to the prolonged internet connectivity issue you've been facing. The delay in resolving this matter is regrettable and does not align with the level of service we aim to provide. Please accept our sincerest apologies for the inconvenience this has caused.
Our technical team will prioritize resolving the damaged wiring issue that has disrupted your internet connection.
I apologize for the unsatisfactory interactions you've had with our call center consultants. This is not the level of service we aim to deliver. We will address this internally to ensure that our consultants are more proactive and responsive in assisting customers.
We deeply regret any negative interactions you've had with our contractors. We will address this issue with them and reinforce the importance of professionalism and courteous behavior when dealing with our valued customers.
I understand that your trust in our services has been compromised, and I sincerely apologize for this. Your experience does not reflect the high standards we set for ourselves, and we are committed to rectifying these issues to regain your confidence.
Please allow us the opportunity to resolve the technical issue promptly and to improve our service quality in the areas where it fell short. We value your feedback and your business, and we are dedicated to ensuring that your future interactions with us are positive and hassle-free.
Kind Regards
Marilize
I sincerely apologize for the service experience you have endured, and I want to assure you that your concerns have not fallen on deaf ears. Your feedback is invaluable to us, and we take it seriously.
First and foremost, I understand the frustration you must be feeling due to the prolonged internet connectivity issue you've been facing. The delay in resolving this matter is regrettable and does not align with the level of service we aim to provide. Please accept our sincerest apologies for the inconvenience this has caused.
Our technical team will prioritize resolving the damaged wiring issue that has disrupted your internet connection.
I apologize for the unsatisfactory interactions you've had with our call center consultants. This is not the level of service we aim to deliver. We will address this internally to ensure that our consultants are more proactive and responsive in assisting customers.
We deeply regret any negative interactions you've had with our contractors. We will address this issue with them and reinforce the importance of professionalism and courteous behavior when dealing with our valued customers.
I understand that your trust in our services has been compromised, and I sincerely apologize for this. Your experience does not reflect the high standards we set for ourselves, and we are committed to rectifying these issues to regain your confidence.
Please allow us the opportunity to resolve the technical issue promptly and to improve our service quality in the areas where it fell short. We value your feedback and your business, and we are dedicated to ensuring that your future interactions with us are positive and hassle-free.
Kind Regards
Marilize
MetroFibre Networx's reply14 Sept 2023, 09:39
Official
Dear Bongani
I sincerely apologize for the service experience you have endured, and I want to assure you that your concerns have not fallen on deaf ears. Your feedback is invaluable to us, and we take it seriously.
First and foremost, I understand the frustration you must be feeling due to the prolonged internet connectivity issue you've been facing. The delay in resolving this matter is regrettable and does not align with the level of service we aim to provide. Please accept our sincerest apologies for the inconvenience this has caused.
Our technical team will prioritize resolving the damaged wiring issue that has disrupted your internet connection.
I apologize for the unsatisfactory interactions you've had with our call center consultants. This is not the level of service we aim to deliver. We will address this internally to ensure that our consultants are more proactive and responsive in assisting customers.
We deeply regret any negative interactions you've had with our contractors. We will address this issue with them and reinforce the importance of professionalism and courteous behavior when dealing with our valued customers.
I understand that your trust in our services has been compromised, and I sincerely apologize for this. Your experience does not reflect the high standards we set for ourselves, and we are committed to rectifying these issues to regain your confidence.
Please allow us the opportunity to resolve the technical issue promptly and to improve our service quality in the areas where it fell short. We value your feedback and your business, and we are dedicated to ensuring that your future interactions with us are positive and hassle-free.
Kind Regards
Marilize
I sincerely apologize for the service experience you have endured, and I want to assure you that your concerns have not fallen on deaf ears. Your feedback is invaluable to us, and we take it seriously.
First and foremost, I understand the frustration you must be feeling due to the prolonged internet connectivity issue you've been facing. The delay in resolving this matter is regrettable and does not align with the level of service we aim to provide. Please accept our sincerest apologies for the inconvenience this has caused.
Our technical team will prioritize resolving the damaged wiring issue that has disrupted your internet connection.
I apologize for the unsatisfactory interactions you've had with our call center consultants. This is not the level of service we aim to deliver. We will address this internally to ensure that our consultants are more proactive and responsive in assisting customers.
We deeply regret any negative interactions you've had with our contractors. We will address this issue with them and reinforce the importance of professionalism and courteous behavior when dealing with our valued customers.
I understand that your trust in our services has been compromised, and I sincerely apologize for this. Your experience does not reflect the high standards we set for ourselves, and we are committed to rectifying these issues to regain your confidence.
Please allow us the opportunity to resolve the technical issue promptly and to improve our service quality in the areas where it fell short. We value your feedback and your business, and we are dedicated to ensuring that your future interactions with us are positive and hassle-free.
Kind Regards
Marilize
BZ
Bongani Z's updateReviewer Update
14 Sept 2023, 20:46Yet here I am 24 hours later, a week and counting without the service that I pay for.
BZ
Bongani Z's update14 Sept 2023, 20:46
Reviewer Update
Yet here I am 24 hours later, a week and counting without the service that I pay for.