YP
Yugendri P
1 reviews | Active since Jun 2019
02 Jan 2026, 15:29
Nightmare experience
After 7 years as a loyal customer, I'm beyond disgusted. My husband has battled a daily error they caused where no accountability is being taken, leading to our WiFi suspension because they failed to debit our account and still fail to do so upon numerous requests asking them to proceed and activate our Wifi! Instead we've been bounced from pillar to post in exhausting attempts to resolve their mistake,pathetic doesn't even cover the "service" over the past month. I have now opted to switch service providers just to avoid this nightmare!
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MetroFibre Networx's replyOfficial
02 Jan 2026, 15:34Dear Yugendri Padayachy
Thank you for taking the time to share your experience. We fully acknowledge the frustration and exhaustion caused by the repeated service suspensions and the prolonged attempts to resolve a billing-related issue. After such a long-standing relationship, this experience is understandably disappointing.
The matter you have raised reflects a breakdown in both process and communication, and this feedback has been taken seriously. The issue has been escalated for further investigation to determine why the debit order failures and repeated suspensions occurred despite multiple engagements, and to ensure accountability is addressed internally.
We recognise the impact this has had on your household and the inconvenience caused over the past month. Your comments regarding service quality and support have been noted and will be used to review and improve how similar cases are handled going forward.
Thank you for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience. We fully acknowledge the frustration and exhaustion caused by the repeated service suspensions and the prolonged attempts to resolve a billing-related issue. After such a long-standing relationship, this experience is understandably disappointing.
The matter you have raised reflects a breakdown in both process and communication, and this feedback has been taken seriously. The issue has been escalated for further investigation to determine why the debit order failures and repeated suspensions occurred despite multiple engagements, and to ensure accountability is addressed internally.
We recognise the impact this has had on your household and the inconvenience caused over the past month. Your comments regarding service quality and support have been noted and will be used to review and improve how similar cases are handled going forward.
Thank you for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Jan 2026, 15:34
Official
Dear Yugendri Padayachy
Thank you for taking the time to share your experience. We fully acknowledge the frustration and exhaustion caused by the repeated service suspensions and the prolonged attempts to resolve a billing-related issue. After such a long-standing relationship, this experience is understandably disappointing.
The matter you have raised reflects a breakdown in both process and communication, and this feedback has been taken seriously. The issue has been escalated for further investigation to determine why the debit order failures and repeated suspensions occurred despite multiple engagements, and to ensure accountability is addressed internally.
We recognise the impact this has had on your household and the inconvenience caused over the past month. Your comments regarding service quality and support have been noted and will be used to review and improve how similar cases are handled going forward.
Thank you for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience. We fully acknowledge the frustration and exhaustion caused by the repeated service suspensions and the prolonged attempts to resolve a billing-related issue. After such a long-standing relationship, this experience is understandably disappointing.
The matter you have raised reflects a breakdown in both process and communication, and this feedback has been taken seriously. The issue has been escalated for further investigation to determine why the debit order failures and repeated suspensions occurred despite multiple engagements, and to ensure accountability is addressed internally.
We recognise the impact this has had on your household and the inconvenience caused over the past month. Your comments regarding service quality and support have been noted and will be used to review and improve how similar cases are handled going forward.
Thank you for bringing this to our attention.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations