new installation not done for over a month.

Item: MetroFibre Networx
Rating: 1
Author: Victor M

Metrofibre is the current and only Fibre supplier in my complex, so when I signed-up with Axxess who I have used with no issues for over 3yrs for a new line , they had to use Metrofibre who have still not installed my line since I signed up end of November 2021. Axxess cant even give me updates as Metrofibre dont bother communicating with them.

Helpful (0)

Replies (2)

MetroFibre Networx's replyOfficial

05 Jan 2022, 15:59

Good day Victor,

We sincerely apologize for all the inconvenience caused.

Thank you for taking my call.

Kindly be advised that we are investigating why your installation was not done and when it will be done.

Please note that I will contact you as per our conversation with feedback on your installation.

Kind Regards
MetroFibre

MetroFibre Networx's reply05 Jan 2022, 15:59

Official

MetroFibre Networx's replyOfficial

07 Jan 2022, 13:02

Hi Victor,

Thank you for taking my call.

Kindly be advised that we have activated your line from our side an it is up and running.

We would like to apologize once again for all the inconvenience you have received.

Should you have any queries please do not hesitate to contact us or send us an email to *** for us to assist you.

Kind Regards
MetroFibre

MetroFibre Networx's reply07 Jan 2022, 13:02

Official