WS
Witness S
1 reviews | Active since Jul 2018
08 Feb 2024, 14:48
Never trust Metro fibre Networx
Very poor client service. I have app**** for fibre connection in May 2023 upto today (February 2024) there is no connection. They asked me to sign papers which have been signed and submitted. I have been told application has been approved but there is no internet installation happening. The allocated client liaison officer doesn't answer calls nor does he respond to emails.
They even block you to apply fibre with other service providers yet they can't provide the service.
They seems as if they are not interested in providing the service.
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MetroFibre Networx's replyOfficial
09 Feb 2024, 10:59Dear Witness
We apologize for any inconvenience you have experienced and appreciate you bringing this matter to our attention. We understand the frustration caused by the delay in your fibre connection.
Upon review, we are unable to locate your order with the details provided in your complaint. However, we have sent you an email requesting additional information to assist with investigating your order further.
We apologize for any inconvenience caused by the lack of communication from our client liaison officer. Rest assured, we are committed to resolving this matter promptly and providing you with the service you deserve.
Thank you for your patience and understanding as we work to address your concerns. We look forward to assisting you and providing a resolution to this issue.
Best regards,
Marilize
We apologize for any inconvenience you have experienced and appreciate you bringing this matter to our attention. We understand the frustration caused by the delay in your fibre connection.
Upon review, we are unable to locate your order with the details provided in your complaint. However, we have sent you an email requesting additional information to assist with investigating your order further.
We apologize for any inconvenience caused by the lack of communication from our client liaison officer. Rest assured, we are committed to resolving this matter promptly and providing you with the service you deserve.
Thank you for your patience and understanding as we work to address your concerns. We look forward to assisting you and providing a resolution to this issue.
Best regards,
Marilize
MetroFibre Networx's reply09 Feb 2024, 10:59
Official
Dear Witness
We apologize for any inconvenience you have experienced and appreciate you bringing this matter to our attention. We understand the frustration caused by the delay in your fibre connection.
Upon review, we are unable to locate your order with the details provided in your complaint. However, we have sent you an email requesting additional information to assist with investigating your order further.
We apologize for any inconvenience caused by the lack of communication from our client liaison officer. Rest assured, we are committed to resolving this matter promptly and providing you with the service you deserve.
Thank you for your patience and understanding as we work to address your concerns. We look forward to assisting you and providing a resolution to this issue.
Best regards,
Marilize
We apologize for any inconvenience you have experienced and appreciate you bringing this matter to our attention. We understand the frustration caused by the delay in your fibre connection.
Upon review, we are unable to locate your order with the details provided in your complaint. However, we have sent you an email requesting additional information to assist with investigating your order further.
We apologize for any inconvenience caused by the lack of communication from our client liaison officer. Rest assured, we are committed to resolving this matter promptly and providing you with the service you deserve.
Thank you for your patience and understanding as we work to address your concerns. We look forward to assisting you and providing a resolution to this issue.
Best regards,
Marilize