IH
ISAK H
1 reviews | Active since May 2021
06 Jan 2026, 15:05
never move if your are with metrofibre
i have been trying to get hold of someone for the whole day they just keep on transferring me i had a team at my house they said metrofibre will call me no response Thobile Mwale Activation Administrator call me please
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Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
06 Jan 2026, 15:56Dear Isak
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration caused by the lack of feedback and the multiple call transfers you experienced.
We can confirm that we have escalated your query to the relevant department and have requested urgent assistance to activate your service. The team has been asked to make direct contact with you to finalise the activation as soon as possible.
Please be assured that we are actively following up on this matter and will continue to do so until your service is fully activated.
Thank you for your patience and for allowing us the opportunity to resolve this.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration caused by the lack of feedback and the multiple call transfers you experienced.
We can confirm that we have escalated your query to the relevant department and have requested urgent assistance to activate your service. The team has been asked to make direct contact with you to finalise the activation as soon as possible.
Please be assured that we are actively following up on this matter and will continue to do so until your service is fully activated.
Thank you for your patience and for allowing us the opportunity to resolve this.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply06 Jan 2026, 15:56
Official
Dear Isak
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration caused by the lack of feedback and the multiple call transfers you experienced.
We can confirm that we have escalated your query to the relevant department and have requested urgent assistance to activate your service. The team has been asked to make direct contact with you to finalise the activation as soon as possible.
Please be assured that we are actively following up on this matter and will continue to do so until your service is fully activated.
Thank you for your patience and for allowing us the opportunity to resolve this.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration caused by the lack of feedback and the multiple call transfers you experienced.
We can confirm that we have escalated your query to the relevant department and have requested urgent assistance to activate your service. The team has been asked to make direct contact with you to finalise the activation as soon as possible.
Please be assured that we are actively following up on this matter and will continue to do so until your service is fully activated.
Thank you for your patience and for allowing us the opportunity to resolve this.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
IH
ISAK H's updateReviewer Update
10 Jan 2026, 17:48This is unbelievable and unacceptable no response yet let me rather say iget email where metrofibre speak to other meteofibre employees but they just asking feedback and no one is giving 2****s about when i will get an installation!!!! Am am not paying for January if i did not have internet since the 3rd!!!!!
SORT THIS OUT ASAP
SORT THIS OUT ASAP
IH
ISAK H's update10 Jan 2026, 17:48
Reviewer Update
This is unbelievable and unacceptable no response yet let me rather say iget email where metrofibre speak to other meteofibre employees but they just asking feedback and no one is giving 2****s about when i will get an installation!!!! Am am not paying for January if i did not have internet since the 3rd!!!!!
SORT THIS OUT ASAP
SORT THIS OUT ASAP
IH
ISAK H's updateReviewer Update
11 Jan 2026, 14:06Cancel everything
I am done with metrofibre and the excuses
I am done !!! I will get a other service provider and other institution !!
I am done with metrofibre and the excuses
I am done !!! I will get a other service provider and other institution !!
IH
ISAK H's update11 Jan 2026, 14:06
Reviewer Update
Cancel everything
I am done with metrofibre and the excuses
I am done !!! I will get a other service provider and other institution !!
I am done with metrofibre and the excuses
I am done !!! I will get a other service provider and other institution !!