RB
Roland B
1 reviews | Active since Sept 2020
22 Jan 2026, 08:46
Never expected this.
Smooth service up until a problem occurred, problem is on their side. Taking time to resolve via bots and automated emails.Dissappointed and was hoping never to experience this kind of service with them.
Helpful (0)
Replies (4)0
Replies (4)
MetroFibre Networx's replyOfficial
22 Jan 2026, 09:20Thank you, Roland, for sharing your feedback with us.
We acknowledge the frustration caused by the delays you’ve experienced, and we want to assure you that your concerns are being taken seriously. We are actively reviewing the issue you reported and working to resolve it as quickly as possible.
Your experience helps us identify areas where we need to improve, particularly regarding automated responses and support efficiency. We appreciate your patience while we work to address the matter and restore your service to the standard you expect.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We acknowledge the frustration caused by the delays you’ve experienced, and we want to assure you that your concerns are being taken seriously. We are actively reviewing the issue you reported and working to resolve it as quickly as possible.
Your experience helps us identify areas where we need to improve, particularly regarding automated responses and support efficiency. We appreciate your patience while we work to address the matter and restore your service to the standard you expect.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply22 Jan 2026, 09:20
Official
Thank you, Roland, for sharing your feedback with us.
We acknowledge the frustration caused by the delays you’ve experienced, and we want to assure you that your concerns are being taken seriously. We are actively reviewing the issue you reported and working to resolve it as quickly as possible.
Your experience helps us identify areas where we need to improve, particularly regarding automated responses and support efficiency. We appreciate your patience while we work to address the matter and restore your service to the standard you expect.
Best regards,
Marilize
MetroFibre Complaints & Escalations
We acknowledge the frustration caused by the delays you’ve experienced, and we want to assure you that your concerns are being taken seriously. We are actively reviewing the issue you reported and working to resolve it as quickly as possible.
Your experience helps us identify areas where we need to improve, particularly regarding automated responses and support efficiency. We appreciate your patience while we work to address the matter and restore your service to the standard you expect.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Best regards,
RB
Roland B's updateReviewer Update
22 Jan 2026, 10:52Thank you Marilize,
I appreciate your swift response, always only seems to be when one kicks up a fuss. Your team has reached out to me however the problem still sits with yourselves.I have now informed them numerous times and hoepfully they will respond aptly.
Regards,
Roland
I appreciate your swift response, always only seems to be when one kicks up a fuss. Your team has reached out to me however the problem still sits with yourselves.I have now informed them numerous times and hoepfully they will respond aptly.
Regards,
Roland
RB
Roland B's update22 Jan 2026, 10:52
Reviewer Update
Thank you Marilize,
I appreciate your swift response, always only seems to be when one kicks up a fuss. Your team has reached out to me however the problem still sits with yourselves.I have now informed them numerous times and hoepfully they will respond aptly.
Regards,
Roland
I appreciate your swift response, always only seems to be when one kicks up a fuss. Your team has reached out to me however the problem still sits with yourselves.I have now informed them numerous times and hoepfully they will respond aptly.
Regards,
Roland
MetroFibre Networx's replyOfficial
22 Jan 2026, 11:24Dear Roland,
Thank you for sharing your proof of payment with us.
We would like to advise that your matter is currently in progress with our Finance team under ticket ***. We will be in touch shortly to provide further feedback and assist with next steps.
Please note that your January 2026 invoice has not yet been issued, as your service was suspended at the start of the billing cycle (the first day of the month). You will receive your January invoice as soon as your service has been reinstated.
We appreciate your patience and cooperation while we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your proof of payment with us.
We would like to advise that your matter is currently in progress with our Finance team under ticket ***. We will be in touch shortly to provide further feedback and assist with next steps.
Please note that your January 2026 invoice has not yet been issued, as your service was suspended at the start of the billing cycle (the first day of the month). You will receive your January invoice as soon as your service has been reinstated.
We appreciate your patience and cooperation while we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply22 Jan 2026, 11:24
Official
Dear Roland,
Thank you for sharing your proof of payment with us.
We would like to advise that your matter is currently in progress with our Finance team under ticket ***. We will be in touch shortly to provide further feedback and assist with next steps.
Please note that your January 2026 invoice has not yet been issued, as your service was suspended at the start of the billing cycle (the first day of the month). You will receive your January invoice as soon as your service has been reinstated.
We appreciate your patience and cooperation while we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for sharing your proof of payment with us.
We would like to advise that your matter is currently in progress with our Finance team under ticket ***. We will be in touch shortly to provide further feedback and assist with next steps.
Please note that your January 2026 invoice has not yet been issued, as your service was suspended at the start of the billing cycle (the first day of the month). You will receive your January invoice as soon as your service has been reinstated.
We appreciate your patience and cooperation while we work to resolve this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Best regards,
RB
Roland B's updateReviewer Update
22 Jan 2026, 12:05Hello again Marilize, I have received more correspondence from your team. No evidence of my account being in arrears but only that I never received anything from yourselves. Hence no service or account should have been suspended as the mistake was not mine. Please rectify and reinstate immediately.
Thank you.
Roland
Thank you.
Roland
RB
Roland B's update22 Jan 2026, 12:05
Reviewer Update
Hello again Marilize, I have received more correspondence from your team. No evidence of my account being in arrears but only that I never received anything from yourselves. Hence no service or account should have been suspended as the mistake was not mine. Please rectify and reinstate immediately.
Thank you.
Roland
Thank you.
Roland