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Decky M

1 reviews | Active since Apr 2014

28 Jul 2025, 23:34

Never again

When they installed the cable, they damaged my water pipe, causing a leak we only noticed because the area stayed wet. It took a lot of effort to get them to fix it, and they only came after we received a high water bill. Their repair was poor—they used oversized fasteners and the leak continued. They blamed us and ignored further calls until I posted a review on HelloPeter. Another team finally fixed it properly, confirming the previous team’s mistake. By the third month, the water bill and mud had cleared.

The network has also been unreliable, especially outside. When I reported it, they said I’d have to pay R2400 just for them to check it. Frequent disconnections due to cable theft and poor overall connectivity made things worse. Even after upgrading to 45 watts, there's been no improvement. Sometimes I get work emails 30 minutes late. kuningi—I'm done.

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Replies (1)
MetroFibre Networx
MetroFibre Networx's reply29 Jul 2025, 08:19
Official
Dear Decky Makwakwa 

Thank you for bringing your experience to our attention.

We sincerely apologise for the inconvenience and frustration you have endured throughout your time with us. From the damage caused during installation and the delays in repairs, to the network instability and the impact this has had on your day-to-day life.

We understand and respect your decision to cancel your service. Please rest assured that your feedback has been noted and will be used to further improve our service delivery.

Should you require any further assistance from our side during or after your cancellation process, please do not hesitate to reach out.

Kind Regards,
Siboniso
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