ZL
Zelmari L
1 reviews | Active since Aug 2020
31 May 2023, 19:58
Network problems. No help
I have been with MetroFibre for 2 months. Since the installation we have had problems with the internet. All that has been done is the router keeps on being reset. No technician has phoned yet as we ask on multiple occasions. When you phone in, no one answers. No one phones back. Im tired of taking test and nothing happens.
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Replies (1)
MetroFibre Networx's replyOfficial
01 Jun 2023, 09:06Good day,
We sincerely apologize for the inconvenience caused.
Kindly note MetroFibre recently experienced an outage in your area that may have affected your fibre services.
We have logged a ticket - Ticket Ref # 299606 - for further assistance on the abovementioned instance.
Our Network Operations department is currently working on it and we will provide feedback within the next 2hrs.
Kind regards,
Nthabi
We sincerely apologize for the inconvenience caused.
Kindly note MetroFibre recently experienced an outage in your area that may have affected your fibre services.
We have logged a ticket - Ticket Ref # 299606 - for further assistance on the abovementioned instance.
Our Network Operations department is currently working on it and we will provide feedback within the next 2hrs.
Kind regards,
Nthabi
Best regards,
MetroFibre Networx's reply01 Jun 2023, 09:06
Official
Good day,
We sincerely apologize for the inconvenience caused.
Kindly note MetroFibre recently experienced an outage in your area that may have affected your fibre services.
We have logged a ticket - Ticket Ref # 299606 - for further assistance on the abovementioned instance.
Our Network Operations department is currently working on it and we will provide feedback within the next 2hrs.
Kind regards,
Nthabi
We sincerely apologize for the inconvenience caused.
Kindly note MetroFibre recently experienced an outage in your area that may have affected your fibre services.
We have logged a ticket - Ticket Ref # 299606 - for further assistance on the abovementioned instance.
Our Network Operations department is currently working on it and we will provide feedback within the next 2hrs.
Kind regards,
Nthabi
Best regards,