RM
Ramothiba M
1 reviews | Active since Jan 2026
15 Jan 2026, 11:19
Network Link Down
Metrofibre has got no regard for its customers at all, for the past two weeks (since 02 Jan 2026 to date 15 Jan 2026) my network link is down and they are all clueless on how to find redline diagram to give to their contractor who should dig on a neighbor's pavement to fix the issue. For the whole month I have paid for NO service at all. Please Metrofibre my ticket still remains *** and I even know it in my sleep. And I need one month free or get out of the contract and look somewhere for wireless network.
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MetroFibre Networx's replyOfficial
15 Jan 2026, 11:44Dear Ramothiba
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the prolonged delay and the frustration this has caused.
We would like to advise that your query has been escalated within our Maintenance department. The team has been urgently requested to prioritise your case and provide the required information to the contractor so that the fault can be attended to without any further delays.
We fully acknowledge the inconvenience of being without service for an extended period despite payment being made, and we understand the impact this has had on you. This is certainly not the level of service we strive to provide.
Please be assured that we are actively following up internally and will continue to monitor the matter closely until the issue is fully resolved. You will be kept updated as soon as further feedback is received from the Maintenance team.
Thank you for your patience and for allowing us the opportunity to address this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the prolonged delay and the frustration this has caused.
We would like to advise that your query has been escalated within our Maintenance department. The team has been urgently requested to prioritise your case and provide the required information to the contractor so that the fault can be attended to without any further delays.
We fully acknowledge the inconvenience of being without service for an extended period despite payment being made, and we understand the impact this has had on you. This is certainly not the level of service we strive to provide.
Please be assured that we are actively following up internally and will continue to monitor the matter closely until the issue is fully resolved. You will be kept updated as soon as further feedback is received from the Maintenance team.
Thank you for your patience and for allowing us the opportunity to address this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,
MetroFibre Networx's reply15 Jan 2026, 11:44
Official
Dear Ramothiba
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the prolonged delay and the frustration this has caused.
We would like to advise that your query has been escalated within our Maintenance department. The team has been urgently requested to prioritise your case and provide the required information to the contractor so that the fault can be attended to without any further delays.
We fully acknowledge the inconvenience of being without service for an extended period despite payment being made, and we understand the impact this has had on you. This is certainly not the level of service we strive to provide.
Please be assured that we are actively following up internally and will continue to monitor the matter closely until the issue is fully resolved. You will be kept updated as soon as further feedback is received from the Maintenance team.
Thank you for your patience and for allowing us the opportunity to address this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and please accept our sincere apologies for the prolonged delay and the frustration this has caused.
We would like to advise that your query has been escalated within our Maintenance department. The team has been urgently requested to prioritise your case and provide the required information to the contractor so that the fault can be attended to without any further delays.
We fully acknowledge the inconvenience of being without service for an extended period despite payment being made, and we understand the impact this has had on you. This is certainly not the level of service we strive to provide.
Please be assured that we are actively following up internally and will continue to monitor the matter closely until the issue is fully resolved. You will be kept updated as soon as further feedback is received from the Maintenance team.
Thank you for your patience and for allowing us the opportunity to address this matter.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Best regards,