RM
Ramothiba M
1 reviews | Active since Jan 2026
22 Jan 2026, 11:28
Network Link Down
I am writing here for the second time after Metrofibre has promised to resolve my network, Nothing so far has been OR is being done to restore my network since the 02 January 2026 up until to date (22 January 2026). My premium for the whole month is up to date, hence I just paid for NOTHING no service at all, I have to resort to SPENDING more money on wireless networks. Since they opened a ticket (***), their contractor came to my property, indicated to them what need to be fixed inside a manhole, and requested their approval to fix the problem. EVEN the same contractor is FRUSTRATED by their lack of response by giving them a go ahead to fix the problem.
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MetroFibre Networx's replyOfficial
22 Jan 2026, 11:43Dear Ramothiba,
Thank you for your message and for sharing your concerns with us. We sincerely appreciate your patience and understanding while we work to resolve the matter.
We would like to confirm, per feedback from our Maintenance team, that your appointment for on-site attendance has been scheduled for tomorrow, 23 January 2026, at 15:00. The technician will attend to the issues raised and work to restore your service as quickly as possible.
We understand the frustration caused by the prolonged downtime and the inconvenience this has caused, and we are committed to ensuring your network is fully operational.
Thank you again for your patience, and we will be in touch with updates following the appointment.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your message and for sharing your concerns with us. We sincerely appreciate your patience and understanding while we work to resolve the matter.
We would like to confirm, per feedback from our Maintenance team, that your appointment for on-site attendance has been scheduled for tomorrow, 23 January 2026, at 15:00. The technician will attend to the issues raised and work to restore your service as quickly as possible.
We understand the frustration caused by the prolonged downtime and the inconvenience this has caused, and we are committed to ensuring your network is fully operational.
Thank you again for your patience, and we will be in touch with updates following the appointment.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply22 Jan 2026, 11:43
Official
Dear Ramothiba,
Thank you for your message and for sharing your concerns with us. We sincerely appreciate your patience and understanding while we work to resolve the matter.
We would like to confirm, per feedback from our Maintenance team, that your appointment for on-site attendance has been scheduled for tomorrow, 23 January 2026, at 15:00. The technician will attend to the issues raised and work to restore your service as quickly as possible.
We understand the frustration caused by the prolonged downtime and the inconvenience this has caused, and we are committed to ensuring your network is fully operational.
Thank you again for your patience, and we will be in touch with updates following the appointment.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for your message and for sharing your concerns with us. We sincerely appreciate your patience and understanding while we work to resolve the matter.
We would like to confirm, per feedback from our Maintenance team, that your appointment for on-site attendance has been scheduled for tomorrow, 23 January 2026, at 15:00. The technician will attend to the issues raised and work to restore your service as quickly as possible.
We understand the frustration caused by the prolonged downtime and the inconvenience this has caused, and we are committed to ensuring your network is fully operational.
Thank you again for your patience, and we will be in touch with updates following the appointment.
Best regards,
Marilize
MetroFibre Complaints & Escalations