sM
siphiwe M
1 reviews | Active since Nov 2017
29 Jan 2025, 08:44
Network down
My network has been down for 3 days been told it will be attended after 4 days and am working from home, what kind of service is this but when it comes to payment is non negotiable now I can do my job for the 3rd day today.This totally unfair for such service h
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Replies (3)
MetroFibre Networx's replyOfficial
29 Jan 2025, 09:37 Dear Siphiwe Melton Mahlangu
We sincerely apologize for the inconvenience and frustration this issue has caused you. We completely understand how critical a stable network is, especially when working from home. We want to assure you that we have escalated your ticket, and one of our contractors will be reaching out shortly to arrange an appointment and resolve the issue as quickly as possible.
We truly appreciate your patience and understanding during this time. We can assure you we are doing everything we can to address this as swiftly as possible. Your feedback is important to us, and we're committed to providing the best service.
If you need anything else in the meantime, please don’t hesitate to reach out.
Thank you for being so understanding.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We sincerely apologize for the inconvenience and frustration this issue has caused you. We completely understand how critical a stable network is, especially when working from home. We want to assure you that we have escalated your ticket, and one of our contractors will be reaching out shortly to arrange an appointment and resolve the issue as quickly as possible.
We truly appreciate your patience and understanding during this time. We can assure you we are doing everything we can to address this as swiftly as possible. Your feedback is important to us, and we're committed to providing the best service.
If you need anything else in the meantime, please don’t hesitate to reach out.
Thank you for being so understanding.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply29 Jan 2025, 09:37
Official
Dear Siphiwe Melton Mahlangu
We sincerely apologize for the inconvenience and frustration this issue has caused you. We completely understand how critical a stable network is, especially when working from home. We want to assure you that we have escalated your ticket, and one of our contractors will be reaching out shortly to arrange an appointment and resolve the issue as quickly as possible.
We truly appreciate your patience and understanding during this time. We can assure you we are doing everything we can to address this as swiftly as possible. Your feedback is important to us, and we're committed to providing the best service.
If you need anything else in the meantime, please don’t hesitate to reach out.
Thank you for being so understanding.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
We sincerely apologize for the inconvenience and frustration this issue has caused you. We completely understand how critical a stable network is, especially when working from home. We want to assure you that we have escalated your ticket, and one of our contractors will be reaching out shortly to arrange an appointment and resolve the issue as quickly as possible.
We truly appreciate your patience and understanding during this time. We can assure you we are doing everything we can to address this as swiftly as possible. Your feedback is important to us, and we're committed to providing the best service.
If you need anything else in the meantime, please don’t hesitate to reach out.
Thank you for being so understanding.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
sM
siphiwe M's updateReviewer Update
29 Jan 2025, 12:52Talking is very cheap first day I complained this should have been attended, to get your attention one must do escalations why and yesterday nothing has been done with my issue am sitting I can't work
sM
siphiwe M's update29 Jan 2025, 12:52
Reviewer Update
Talking is very cheap first day I complained this should have been attended, to get your attention one must do escalations why and yesterday nothing has been done with my issue am sitting I can't work
MetroFibre Networx's replyOfficial
29 Jan 2025, 13:24 Our contractor will be contacting you to schedule an appointment.
MetroFibre Networx's reply29 Jan 2025, 13:24
Official
Our contractor will be contacting you to schedule an appointment.