AM
Agna M
1 reviews | Active since Dec 2025
02 Dec 2025, 20:33
Network
The network is not reliable. I cannot perform my daily tasks.
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
02 Dec 2025, 20:42Dear Agna Mabusela
Thank you for reaching out and bringing this to our attention. I understand how challenging it is to manage your daily tasks when the network isn’t performing reliably, and we’d like to assist you as efficiently as possible.
To help us identify the cause of the issue, could you please provide a bit more detail about what you’re experiencing? For example:
• Is the connection dropping, slow, or completely offline?
• When did the issue start?
• Are there any specific lights on your router that are off or blinking?
Our complaints team will also be sending you an email shortly—kindly respond with the requested information so we can investigate and resolve this promptly.
Your patience is appreciated while we work on this with you.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing this to our attention. I understand how challenging it is to manage your daily tasks when the network isn’t performing reliably, and we’d like to assist you as efficiently as possible.
To help us identify the cause of the issue, could you please provide a bit more detail about what you’re experiencing? For example:
• Is the connection dropping, slow, or completely offline?
• When did the issue start?
• Are there any specific lights on your router that are off or blinking?
Our complaints team will also be sending you an email shortly—kindly respond with the requested information so we can investigate and resolve this promptly.
Your patience is appreciated while we work on this with you.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Dec 2025, 20:42
Official
Dear Agna Mabusela
Thank you for reaching out and bringing this to our attention. I understand how challenging it is to manage your daily tasks when the network isn’t performing reliably, and we’d like to assist you as efficiently as possible.
To help us identify the cause of the issue, could you please provide a bit more detail about what you’re experiencing? For example:
• Is the connection dropping, slow, or completely offline?
• When did the issue start?
• Are there any specific lights on your router that are off or blinking?
Our complaints team will also be sending you an email shortly—kindly respond with the requested information so we can investigate and resolve this promptly.
Your patience is appreciated while we work on this with you.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing this to our attention. I understand how challenging it is to manage your daily tasks when the network isn’t performing reliably, and we’d like to assist you as efficiently as possible.
To help us identify the cause of the issue, could you please provide a bit more detail about what you’re experiencing? For example:
• Is the connection dropping, slow, or completely offline?
• When did the issue start?
• Are there any specific lights on your router that are off or blinking?
Our complaints team will also be sending you an email shortly—kindly respond with the requested information so we can investigate and resolve this promptly.
Your patience is appreciated while we work on this with you.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations