CN
Charles N
1 reviews | Active since Nov 2023
08 Nov 2023, 14:41
Negligence charging
They charge you any how they like ...even in the month before even using there serives
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Replies (1)
MetroFibre Networx's replyOfficial
09 Nov 2023, 07:47Dear Charles
I apologize for any confusion or frustration you may have experienced with your billing. Your feedback is important to us, and we are committed to resolving this issue promptly.
I understand your concern about the charges you've encountered, and we take this matter very seriously. Our aim is to provide clear and accurate billing to all our clients.
To resolve this issue, we have already escalated your complaint to our finance team for urgent assistance. They will conduct a thorough review of your account to investigate for any billing discrepancies and take the necessary steps to clarify and rectify the situation.
We strive to provide transparent and fair billing practices, and your case will be given priority to ensure a swift resolution. Please expect a response from our finance team shortly, who will reach out to you directly to discuss and clarify your account.
Once again, I apologize for any inconvenience this may have caused, and we appreciate your patience as we work to resolve this matter. Your satisfaction is important to us, and we are dedicated to making sure your experience with MetroFibre is positive.
Thank you for bringing this to our attention, and we look forward to assisting you with a speedy resolution.
Best Wishes
Marilize
I apologize for any confusion or frustration you may have experienced with your billing. Your feedback is important to us, and we are committed to resolving this issue promptly.
I understand your concern about the charges you've encountered, and we take this matter very seriously. Our aim is to provide clear and accurate billing to all our clients.
To resolve this issue, we have already escalated your complaint to our finance team for urgent assistance. They will conduct a thorough review of your account to investigate for any billing discrepancies and take the necessary steps to clarify and rectify the situation.
We strive to provide transparent and fair billing practices, and your case will be given priority to ensure a swift resolution. Please expect a response from our finance team shortly, who will reach out to you directly to discuss and clarify your account.
Once again, I apologize for any inconvenience this may have caused, and we appreciate your patience as we work to resolve this matter. Your satisfaction is important to us, and we are dedicated to making sure your experience with MetroFibre is positive.
Thank you for bringing this to our attention, and we look forward to assisting you with a speedy resolution.
Best Wishes
Marilize
MetroFibre Networx's reply09 Nov 2023, 07:47
Official
Dear Charles
I apologize for any confusion or frustration you may have experienced with your billing. Your feedback is important to us, and we are committed to resolving this issue promptly.
I understand your concern about the charges you've encountered, and we take this matter very seriously. Our aim is to provide clear and accurate billing to all our clients.
To resolve this issue, we have already escalated your complaint to our finance team for urgent assistance. They will conduct a thorough review of your account to investigate for any billing discrepancies and take the necessary steps to clarify and rectify the situation.
We strive to provide transparent and fair billing practices, and your case will be given priority to ensure a swift resolution. Please expect a response from our finance team shortly, who will reach out to you directly to discuss and clarify your account.
Once again, I apologize for any inconvenience this may have caused, and we appreciate your patience as we work to resolve this matter. Your satisfaction is important to us, and we are dedicated to making sure your experience with MetroFibre is positive.
Thank you for bringing this to our attention, and we look forward to assisting you with a speedy resolution.
Best Wishes
Marilize
I apologize for any confusion or frustration you may have experienced with your billing. Your feedback is important to us, and we are committed to resolving this issue promptly.
I understand your concern about the charges you've encountered, and we take this matter very seriously. Our aim is to provide clear and accurate billing to all our clients.
To resolve this issue, we have already escalated your complaint to our finance team for urgent assistance. They will conduct a thorough review of your account to investigate for any billing discrepancies and take the necessary steps to clarify and rectify the situation.
We strive to provide transparent and fair billing practices, and your case will be given priority to ensure a swift resolution. Please expect a response from our finance team shortly, who will reach out to you directly to discuss and clarify your account.
Once again, I apologize for any inconvenience this may have caused, and we appreciate your patience as we work to resolve this matter. Your satisfaction is important to us, and we are dedicated to making sure your experience with MetroFibre is positive.
Thank you for bringing this to our attention, and we look forward to assisting you with a speedy resolution.
Best Wishes
Marilize