NB
Nompumelelo B
1 reviews | Active since Oct 2025
06 Oct 2025, 07:50
Negative respond
Hallo my name is nompumelelo
I am a matro fibre customer, I just want to share my experience with them, the only thing I can say they have poor and very bad service they don't value their customers.
I have been disconnected from their service almost a week and half .I called I watsap but no 1 was able to help , they keep on saying they will come back to me but no the only thing they did is to send me a payment invoice ,even now I am still off line but they want me to pay .
When you choose them know that they only care about the money not their customers needs they are very very bad
Thanks
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Replies (1)
MetroFibre Networx's replyOfficial
06 Oct 2025, 08:55 Dear Nompumelelo,
Thank you for taking the time to share your experience with us. Your concerns have been noted, and we truly regret that your recent interaction with our service did not meet expectations.
Being without connectivity for over a week is understandably frustrating, especially when follow-ups do not result in timely resolution. We fully acknowledge how disappointing this must be and the impact it has had.
Please note that your feedback has been escalated to the relevant department for urgent investigation. A team member will be reaching out to you directly to ensure this matter is resolved as quickly as possible.
We value your support and are committed to improving your experience moving forward.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience with us. Your concerns have been noted, and we truly regret that your recent interaction with our service did not meet expectations.
Being without connectivity for over a week is understandably frustrating, especially when follow-ups do not result in timely resolution. We fully acknowledge how disappointing this must be and the impact it has had.
Please note that your feedback has been escalated to the relevant department for urgent investigation. A team member will be reaching out to you directly to ensure this matter is resolved as quickly as possible.
We value your support and are committed to improving your experience moving forward.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,
MetroFibre Networx's reply06 Oct 2025, 08:55
Official
Dear Nompumelelo,
Thank you for taking the time to share your experience with us. Your concerns have been noted, and we truly regret that your recent interaction with our service did not meet expectations.
Being without connectivity for over a week is understandably frustrating, especially when follow-ups do not result in timely resolution. We fully acknowledge how disappointing this must be and the impact it has had.
Please note that your feedback has been escalated to the relevant department for urgent investigation. A team member will be reaching out to you directly to ensure this matter is resolved as quickly as possible.
We value your support and are committed to improving your experience moving forward.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for taking the time to share your experience with us. Your concerns have been noted, and we truly regret that your recent interaction with our service did not meet expectations.
Being without connectivity for over a week is understandably frustrating, especially when follow-ups do not result in timely resolution. We fully acknowledge how disappointing this must be and the impact it has had.
Please note that your feedback has been escalated to the relevant department for urgent investigation. A team member will be reaching out to you directly to ensure this matter is resolved as quickly as possible.
We value your support and are committed to improving your experience moving forward.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Best regards,