KN
Kegomoditswe N
1 reviews | Active since Aug 2022
14 Nov 2025, 11:09
Need my wifi up n running
My name is Kelebogile Nkoe I could like to express my disappointment in in the metro fiber network i paid the service on the 1st of November i even send them proof of payment on the 9th of November they send me a email saying i didn't pay, i send the proof of payment again now the have blocked my wifi and my children have exam i need my wifi up n running my refer is KEL678 phone number *** or ***
Helpful (0)
Replies (1)0
Replies (1)
MetroFibre Networx's replyOfficial
14 Nov 2025, 11:13Dear Kelebogile,
Thank you for reaching out and for bringing your billing concerns to our attention. We appreciate you sharing your details, and we understand how important it is to have reliable connectivity—especially with your children writing exams.
We are currently working alongside our Finance Management Team to investigate your account and verify the payment details you provided. Once their review is complete, we will be in touch with further feedback and next steps.
Thank you for your patience while we work on resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your billing concerns to our attention. We appreciate you sharing your details, and we understand how important it is to have reliable connectivity—especially with your children writing exams.
We are currently working alongside our Finance Management Team to investigate your account and verify the payment details you provided. Once their review is complete, we will be in touch with further feedback and next steps.
Thank you for your patience while we work on resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply14 Nov 2025, 11:13
Official
Dear Kelebogile,
Thank you for reaching out and for bringing your billing concerns to our attention. We appreciate you sharing your details, and we understand how important it is to have reliable connectivity—especially with your children writing exams.
We are currently working alongside our Finance Management Team to investigate your account and verify the payment details you provided. Once their review is complete, we will be in touch with further feedback and next steps.
Thank you for your patience while we work on resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your billing concerns to our attention. We appreciate you sharing your details, and we understand how important it is to have reliable connectivity—especially with your children writing exams.
We are currently working alongside our Finance Management Team to investigate your account and verify the payment details you provided. Once their review is complete, we will be in touch with further feedback and next steps.
Thank you for your patience while we work on resolving this matter.
Best regards,
Marilize
MetroFibre Complaints & Escalations