SG
Siphesihle G
1 reviews | Active since Jan 2026
01 Jun 2026, 17:13
MY WIFI HAS BEEN DISCONNECTED
A one star rating is actually too high.
This feels like Déjà vu, it was just in Feb/Jan when I wrote a review complaining about the same thing. My WiFi has been disconnected and I have no idea why. I checked whether I owe metro fibre money and nope I don’t. We have been calling since the morning, we haven’t spoken to a human all we got is their AI which is no help. Don’t even think that logging a ticket helps nope, all you will get is ‘well everything looks okay on our side’ How????? When I am telling you that my WiFi is not working!!!! Will metro fibre deduct an amount from the monthly fee for the day that I don’t have WiFi
Helpful (0)
Replies (3)0
Replies (3)
MetroFibre Networx's replyOfficial
01 Jun 2026, 17:38Dear Siphesihle
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience experienced.
Please note that we have requested our WiFi/LAN Department to contact you directly to assist with your query and work towards resolving the issue.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience experienced.
Please note that we have requested our WiFi/LAN Department to contact you directly to assist with your query and work towards resolving the issue.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply01 Jun 2026, 17:38
Official
Dear Siphesihle
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience experienced.
Please note that we have requested our WiFi/LAN Department to contact you directly to assist with your query and work towards resolving the issue.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing this matter to our attention, and we sincerely apologise for the frustration and inconvenience experienced.
Please note that we have requested our WiFi/LAN Department to contact you directly to assist with your query and work towards resolving the issue.
We appreciate your patience while this matter is being attended to.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
SG
Siphesihle G's updateReviewer Update
01 Jun 2026, 17:51Hi Siboniso
Understanding my frustration is not enough, i would like to understand why my internet has been disconnected with no explanation from metro fibre.
How will the WiFi/LAN department get a hold of me if you have not asked for my reference number or metro fibre account number?
Understanding my frustration is not enough, i would like to understand why my internet has been disconnected with no explanation from metro fibre.
How will the WiFi/LAN department get a hold of me if you have not asked for my reference number or metro fibre account number?
SG
Siphesihle G's update01 Jun 2026, 17:51
Reviewer Update
Hi Siboniso
Understanding my frustration is not enough, i would like to understand why my internet has been disconnected with no explanation from metro fibre.
How will the WiFi/LAN department get a hold of me if you have not asked for my reference number or metro fibre account number?
Understanding my frustration is not enough, i would like to understand why my internet has been disconnected with no explanation from metro fibre.
How will the WiFi/LAN department get a hold of me if you have not asked for my reference number or metro fibre account number?
MetroFibre Networx's replyOfficial
01 Jun 2026, 18:02Good Day
Your internet connection has not been disconnected, however, there is an issue on your line that the WiFi/LAN department is working on resolving for you as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Your internet connection has not been disconnected, however, there is an issue on your line that the WiFi/LAN department is working on resolving for you as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply01 Jun 2026, 18:02
Official
Good Day
Your internet connection has not been disconnected, however, there is an issue on your line that the WiFi/LAN department is working on resolving for you as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Your internet connection has not been disconnected, however, there is an issue on your line that the WiFi/LAN department is working on resolving for you as soon as possible.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations