KI
Kimraj I
1 reviews | Active since Oct 2020
13 Dec 2023, 10:15
My ticket number 111975
One of the worst customer support ever. They refer to maintenance and contractor that has no urgency on customer service. I have been down for 5 days and constantly told that they are escalating and i should receive a call from the contractor in 30 mins. This is the standard response everyday. They also don't honor the appointment times scheduled and never communicate.
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MetroFibre Networx's replyOfficial
13 Dec 2023, 16:25Dear Kimraj
We sincerely apologize for the inconvenience you've experienced, and we appreciate your patience during this challenging period. Our aim is to provide prompt and efficient resolution to any service disruptions, and we regret that your recent experience did not meet our usual standards.
After thoroughly investigating the matter and considering your valuable feedback, we are pleased to inform you that our maintenance team has successfully attended to and resolved the fibre fault affecting your service. As of now, we can confirm that your physical fibre link is up and running with optimal readings, and your router is online.
We understand the frustration caused by the delays and miscommunication you encountered, and we are actively working to improve our customer support processes to ensure a more seamless experience in the future.
Should you encounter any further issues or have additional concerns, please do not hesitate to reach out to our customer support team. We are committed to ensuring the reliability of your service and providing the support you deserve.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Thank you for choosing Metro Fibre.
Best regards,
Marilize
We sincerely apologize for the inconvenience you've experienced, and we appreciate your patience during this challenging period. Our aim is to provide prompt and efficient resolution to any service disruptions, and we regret that your recent experience did not meet our usual standards.
After thoroughly investigating the matter and considering your valuable feedback, we are pleased to inform you that our maintenance team has successfully attended to and resolved the fibre fault affecting your service. As of now, we can confirm that your physical fibre link is up and running with optimal readings, and your router is online.
We understand the frustration caused by the delays and miscommunication you encountered, and we are actively working to improve our customer support processes to ensure a more seamless experience in the future.
Should you encounter any further issues or have additional concerns, please do not hesitate to reach out to our customer support team. We are committed to ensuring the reliability of your service and providing the support you deserve.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Thank you for choosing Metro Fibre.
Best regards,
Marilize
MetroFibre Networx's reply13 Dec 2023, 16:25
Official
Dear Kimraj
We sincerely apologize for the inconvenience you've experienced, and we appreciate your patience during this challenging period. Our aim is to provide prompt and efficient resolution to any service disruptions, and we regret that your recent experience did not meet our usual standards.
After thoroughly investigating the matter and considering your valuable feedback, we are pleased to inform you that our maintenance team has successfully attended to and resolved the fibre fault affecting your service. As of now, we can confirm that your physical fibre link is up and running with optimal readings, and your router is online.
We understand the frustration caused by the delays and miscommunication you encountered, and we are actively working to improve our customer support processes to ensure a more seamless experience in the future.
Should you encounter any further issues or have additional concerns, please do not hesitate to reach out to our customer support team. We are committed to ensuring the reliability of your service and providing the support you deserve.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Thank you for choosing Metro Fibre.
Best regards,
Marilize
We sincerely apologize for the inconvenience you've experienced, and we appreciate your patience during this challenging period. Our aim is to provide prompt and efficient resolution to any service disruptions, and we regret that your recent experience did not meet our usual standards.
After thoroughly investigating the matter and considering your valuable feedback, we are pleased to inform you that our maintenance team has successfully attended to and resolved the fibre fault affecting your service. As of now, we can confirm that your physical fibre link is up and running with optimal readings, and your router is online.
We understand the frustration caused by the delays and miscommunication you encountered, and we are actively working to improve our customer support processes to ensure a more seamless experience in the future.
Should you encounter any further issues or have additional concerns, please do not hesitate to reach out to our customer support team. We are committed to ensuring the reliability of your service and providing the support you deserve.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Thank you for choosing Metro Fibre.
Best regards,
Marilize