tP
tshepo P
1 reviews | Active since May 2012
31 May 2026, 10:40
my services were dis...
my services were disconnected again after paying on Friday my services are disconnected their phones are not working their AI agents keeps repeating one thing at a time I paid R500
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MetroFibre Networx's replyOfficial
31 May 2026, 10:59Dear Tshepo Pooe
Thank you for bringing this matter to our attention.
We understand the frustration caused by your services being disconnected after payment was made on Friday, especially after paying R500 and then experiencing difficulties reaching support. We also acknowledge your concerns regarding the challenges encountered with our phone lines and automated support channels.
Your account has been flagged for urgent review to verify the payment and investigate the reason for the disconnection. The relevant team will assess the account status and take the necessary steps to restore the service if the payment has been successfully allocated.
Thank you for being so patient while we work to resolve this matter as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand the frustration caused by your services being disconnected after payment was made on Friday, especially after paying R500 and then experiencing difficulties reaching support. We also acknowledge your concerns regarding the challenges encountered with our phone lines and automated support channels.
Your account has been flagged for urgent review to verify the payment and investigate the reason for the disconnection. The relevant team will assess the account status and take the necessary steps to restore the service if the payment has been successfully allocated.
Thank you for being so patient while we work to resolve this matter as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply31 May 2026, 10:59
Official
Dear Tshepo Pooe
Thank you for bringing this matter to our attention.
We understand the frustration caused by your services being disconnected after payment was made on Friday, especially after paying R500 and then experiencing difficulties reaching support. We also acknowledge your concerns regarding the challenges encountered with our phone lines and automated support channels.
Your account has been flagged for urgent review to verify the payment and investigate the reason for the disconnection. The relevant team will assess the account status and take the necessary steps to restore the service if the payment has been successfully allocated.
Thank you for being so patient while we work to resolve this matter as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention.
We understand the frustration caused by your services being disconnected after payment was made on Friday, especially after paying R500 and then experiencing difficulties reaching support. We also acknowledge your concerns regarding the challenges encountered with our phone lines and automated support channels.
Your account has been flagged for urgent review to verify the payment and investigate the reason for the disconnection. The relevant team will assess the account status and take the necessary steps to restore the service if the payment has been successfully allocated.
Thank you for being so patient while we work to resolve this matter as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations