1 reviews | Active since Dec 2020
My last resort
Good evening, I hope you are well. I am writing to urgently request confirmation on whether my account has been cancelled. My service has been switched off without any prior notice or explanation, and despite multiple attempts to resolve the matter over the past four days, I have received no assistance. I have logged several support tickets and tried all available communication channels, but there has been no response. Additionally, when attempting to get help through your support system, SUE PERFAST informed me that my account could not be located using my cellphone number, ID number, or account number. This is extremely concerning and unacceptable. If my account has indeed been cancelled, please confirm this immediately so that I can make alternative arrangements with another service provider. I trust this matter will be treated with urgency, as the lack of service and communication has caused significant inconvenience. Kind regards, Masechaba
Thank you for bringing this matter to our attention. We understand the urgency of receiving clear confirmation regarding your account status, especially given the unexpected service interruption and the challenges you’ve experienced in obtaining assistance.
Your concerns have been escalated for immediate review to verify the current status of your account, including the reason for the service being switched off and the difficulty experienced in locating your details on our systems. The relevant teams are being engaged to ensure this is clarified and that you receive direct feedback without further delay.
We appreciate you raising this, as it highlights areas where our support processes require closer attention, and your query is being prioritised accordingly. You will be updated as soon as confirmation has been obtained.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for bringing this matter to our attention. We understand the urgency of receiving clear confirmation regarding your account status, especially given the unexpected service interruption and the challenges you’ve experienced in obtaining assistance.
Your concerns have been escalated for immediate review to verify the current status of your account, including the reason for the service being switched off and the difficulty experienced in locating your details on our systems. The relevant teams are being engaged to ensure this is clarified and that you receive direct feedback without further delay.
We appreciate you raising this, as it highlights areas where our support processes require closer attention, and your query is being prioritised accordingly. You will be updated as soon as confirmation has been obtained.
Best regards,
Marilize
MetroFibre Complaints & Escalations