KK
Kyara K
1 reviews | Active since Jun 2025
28 Jun 2025, 21:07
My first few encounters were not good at all until I was transferred to an agent by the name of Elizma What a wonderful person who was patient and made sure I was assisted accordingly
My first few encounters were not good at all until I was transferred to an agent by the name of Elizma What a wonderful person who was patient and made sure I was assisted accordingly. Before Elizma I had sent 13 emails 4 phone calls WhatsApp And and Instagram just to get assistance but nothing. Elizma apologised and took control of the situation until I was sorted and I’m so grateful. She should be a manager and train other staff members to be just as patient
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MetroFibre Networx's replyOfficial
28 Jun 2025, 21:11Dear Kyara,
Thank you so much for taking the time to share your feedback and for your 5-star review!
We're truly sorry to hear about the challenges you initially faced, but we are absolutely thrilled that Elizma was able to turn your experience around. Your kind words about her dedication, patience, and professionalism mean a great deal to us, and we will be sure to share your compliments with her and the broader team.
At MetroFibre, we strive to continuously improve, and feedback like yours helps guide us in the right direction. Thank you once again — we're grateful to have you as a valued customer.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you so much for taking the time to share your feedback and for your 5-star review!
We're truly sorry to hear about the challenges you initially faced, but we are absolutely thrilled that Elizma was able to turn your experience around. Your kind words about her dedication, patience, and professionalism mean a great deal to us, and we will be sure to share your compliments with her and the broader team.
At MetroFibre, we strive to continuously improve, and feedback like yours helps guide us in the right direction. Thank you once again — we're grateful to have you as a valued customer.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply28 Jun 2025, 21:11
Official
Dear Kyara,
Thank you so much for taking the time to share your feedback and for your 5-star review!
We're truly sorry to hear about the challenges you initially faced, but we are absolutely thrilled that Elizma was able to turn your experience around. Your kind words about her dedication, patience, and professionalism mean a great deal to us, and we will be sure to share your compliments with her and the broader team.
At MetroFibre, we strive to continuously improve, and feedback like yours helps guide us in the right direction. Thank you once again — we're grateful to have you as a valued customer.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you so much for taking the time to share your feedback and for your 5-star review!
We're truly sorry to hear about the challenges you initially faced, but we are absolutely thrilled that Elizma was able to turn your experience around. Your kind words about her dedication, patience, and professionalism mean a great deal to us, and we will be sure to share your compliments with her and the broader team.
At MetroFibre, we strive to continuously improve, and feedback like yours helps guide us in the right direction. Thank you once again — we're grateful to have you as a valued customer.
Best regards,
Marilize
MetroFibre Complaints & Escalations