SP
Shenese P
1 reviews | Active since Apr 2021
02 Apr 2025, 07:04
My fibre was canceled without my consent and payments being up to date.
METROFIBRE DISCONNECTED MY FIBRE WITHOUT MY CONSENT
As per my conversation yesterday morning with Nozipho, my fibre was to be re-instated yesterday , however that is not the case, I've paid R499.00 for the month of April and here I sit with no connectivity, if you received an email for cancelation, does your big corporate organization not have a retention department to confirm this? Further more the cancelation was not even sent from my listed email. How was this instruction acted upon? This is unacceptable. Wifi is an absolute necessity to conduct my day to day activities.This as been such a set back, I look forward to my fibre being re-instated soonest.
Regards Shenese Pather
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Replies (2)
MetroFibre Networx's replyOfficial
02 Apr 2025, 07:49Dear Shenese,
Thank you for reaching out and bringing your concerns to our attention. We understand how important a reliable connection is for your day-to-day activities.
We have escalated your concerns to our cancellations team for urgent investigation and resolution. They are currently reviewing the details of the cancellation to ensure this matter is addressed appropriately. We will keep you updated on the progress and confirm once your service has been reinstated.
Should you require any further assistance in the meantime, please do not hesitate to reach out.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your concerns to our attention. We understand how important a reliable connection is for your day-to-day activities.
We have escalated your concerns to our cancellations team for urgent investigation and resolution. They are currently reviewing the details of the cancellation to ensure this matter is addressed appropriately. We will keep you updated on the progress and confirm once your service has been reinstated.
Should you require any further assistance in the meantime, please do not hesitate to reach out.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply02 Apr 2025, 07:49
Official
Dear Shenese,
Thank you for reaching out and bringing your concerns to our attention. We understand how important a reliable connection is for your day-to-day activities.
We have escalated your concerns to our cancellations team for urgent investigation and resolution. They are currently reviewing the details of the cancellation to ensure this matter is addressed appropriately. We will keep you updated on the progress and confirm once your service has been reinstated.
Should you require any further assistance in the meantime, please do not hesitate to reach out.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing your concerns to our attention. We understand how important a reliable connection is for your day-to-day activities.
We have escalated your concerns to our cancellations team for urgent investigation and resolution. They are currently reviewing the details of the cancellation to ensure this matter is addressed appropriately. We will keep you updated on the progress and confirm once your service has been reinstated.
Should you require any further assistance in the meantime, please do not hesitate to reach out.
Best regards,
Marilize
MetroFibre Complaints & Escalations
SP
Shenese P's updateReviewer Update
02 Apr 2025, 08:53Can I please get a telephonic call to advise when my services are re-instated.
SP
Shenese P's update02 Apr 2025, 08:53
Reviewer Update
Can I please get a telephonic call to advise when my services are re-instated.