GG
Gerhard G
1 reviews | Active since Aug 2025
12 Aug 2025, 19:04
My Fibre service was...
My Fibre service was off for 2 days last week and now today my line is off again this is poor service
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Replies (1)
MetroFibre Networx's replyOfficial
12 Aug 2025, 19:06Dear Gerhard
Thank you for reaching out and bringing this to our attention.
We understand how disruptive it is to experience repeated service interruptions, especially when reliable connectivity is expected. This is certainly not the level of service we aim to deliver.
Your recent downtime has been noted, and our team is currently investigating the root cause to ensure it is resolved and steps are taken to prevent further occurrences. We appreciate your patience while we work to restore consistent service.
Should you continue to experience issues, please don’t hesitate to contact us directly so we can assist you as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing this to our attention.
We understand how disruptive it is to experience repeated service interruptions, especially when reliable connectivity is expected. This is certainly not the level of service we aim to deliver.
Your recent downtime has been noted, and our team is currently investigating the root cause to ensure it is resolved and steps are taken to prevent further occurrences. We appreciate your patience while we work to restore consistent service.
Should you continue to experience issues, please don’t hesitate to contact us directly so we can assist you as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
MetroFibre Networx's reply12 Aug 2025, 19:06
Official
Dear Gerhard
Thank you for reaching out and bringing this to our attention.
We understand how disruptive it is to experience repeated service interruptions, especially when reliable connectivity is expected. This is certainly not the level of service we aim to deliver.
Your recent downtime has been noted, and our team is currently investigating the root cause to ensure it is resolved and steps are taken to prevent further occurrences. We appreciate your patience while we work to restore consistent service.
Should you continue to experience issues, please don’t hesitate to contact us directly so we can assist you as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations
Thank you for reaching out and bringing this to our attention.
We understand how disruptive it is to experience repeated service interruptions, especially when reliable connectivity is expected. This is certainly not the level of service we aim to deliver.
Your recent downtime has been noted, and our team is currently investigating the root cause to ensure it is resolved and steps are taken to prevent further occurrences. We appreciate your patience while we work to restore consistent service.
Should you continue to experience issues, please don’t hesitate to contact us directly so we can assist you as quickly as possible.
Kind regards,
Sibonisile
MetroFibre Complaints & Escalations