My experience with MetroFibre was frustrating due to a week-long outage and unhelpful automated support

Dear Nompumelelo,

Thank you for taking my call and for sharing your feedback with us.

We are pleased to confirm that, following the assistance provided on Friday, your connection has been restored and the matter has been resolved on your end.

We genuinely appreciate your honest feedback regarding your experience. We acknowledge the frustration caused by the week-long outage and the difficulty you experienced when trying to obtain assistance through our automated support channels.

We are also grateful for your positive feedback regarding Themba’s assistance. We will take your comments into account as we continue improving our service and ensuring our customers receive the level of support and service they deserve.

We aim to learn from experiences such as yours and do better going forward, so that your future interactions with MetroFibre are a much more positive experience.

Thank you once again for your patience, understanding, and valuable feedback.

Kind regards,
Sibonisile
MetroFibre Complaints & Escalations