MY ACCOUNT WAS *****ULENTLY TERMINATED

I was informed that a termination request was sent to Metro Fibre on 15 October 2025 with my exact same residential address details but I never submitted or authorized any such request. I had no prior knowledge of this, yet my fibre line was terminated without my consent. Upon arriving home from work on 24 October, I realized that my internet connection was not working. I called Metro Fibre and spoke with Lufuno and I was assured that my connection would be restored by the evening, However, as of 26 October, I still have no internet access. I was told that a new order would have to be placed as they are unable to reinstate a closed line, and they would be unable to provide me with a time frame and that my monthly payment would now increase!. This situation is extremely disappointing and reflects poor customer service, especially considering that my payments are always made on time. The lack of communication and inconvenience regarding how this has been handled is pathetic!! This is incredibly unprofessional and these people must be the worst service provider as this is not the first incident I've had with them in the space of 6 months!!!! It's high time I canceled and joined a different service provider!!