My account was suspended on Thursday; I paid on Friday but till today it's still suspended. When i call i will hold for 1 hour without un till their lines drops. I have sent emails with proof of payments but they said they cant unsuspend my account becaus

Dear Beauty Matlala

Thank you for reaching out and sharing your experience. We understand how frustrating it is to have your service remain suspended after payment has been made, especially when you have already submitted proof of payment and attempted to reach us telephonically without success.

Your feedback is important, and we want to ensure this is resolved as quickly as possible. Please kindly resend your proof of payment along with your account number, and we will prioritise the verification with our billing team so that your service can be restored without further delay.

We appreciate your patience while we work to get this matter attended to promptly.

Kind regards,
Sibonisile
Customer Complaints & Escalations Team