My abusive relationship with Metrofibre Networx / Web Africa continues

Bad customer experience with Metrofibre networx / Web Africa. I am on Web Africa via Metrofibre. I have been complaining with the shoddy service on their useless whatsapp service for over a week and no one seemed to bother to check nor escalate.I have not had any connectivity for the past 4 days and they dont seem to care. I have been calling everyday since Wednesday and often met by rude consultant who dont seem to understand basics of customer service and want to absolve them from the issues I am experiencing and they keep on asking same questions that are not helping the client at all. Yoh the relationship has been abusive since I joined when I moved to this new area. I miss my Axxess on Vumatel service. I cant even call, I have to depend on this useless whatsaap service. I am Gatvol of WebAfrica / Metrofibre service. Useless and very erratic and I wont recommend to anyone. ISP always saying MetroFibre. Metrofibre is another govt department I tell you and unfortunately this FNOs hold us ransom.