RH
Roelof H
1 reviews | Active since Jan 2019
21 Jan 2019, 14:36
Mweb and MetroFibre
I am on the point of posting all the correspondence between myself Mweb and Metrofibre on this wall. I have been battling to get an installed line in working order with Metrofibre activated after being sold a Metrifibre line by Mweb for more than a week now and my move from Cape Town to Pretoria is not completed after 10 weeks! If this is how Mweb treats customers that have been with them for over 20 years, I want to warn the public. Don't sell products which you can't activate. Pathetic service!!!!
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Replies (5)RH
Roelof H's updateReviewer Update
21 Jan 2019, 16:44Metrofibre shines in their absence as well
RH
Roelof H's update21 Jan 2019, 16:44
Reviewer Update
Metrofibre shines in their absence as well
MetroFibre Networx's replyOfficial
21 Jan 2019, 19:39Good day Roelof,
We trust you are well. We have personally followed up on your matter and provided feedback on numerous different platforms as to what the hold up is. As previously explained because of network integrity and security measures to protect our network and all customers currently utilising it, it is of the utmost importance that we comply with our contractual obligations with ISP's who want to sell ISP services on our network. MWEB only recently app**** to Metrofibre to sell these services. We must therefore do proper testing on all systems to ensure that services may be delivered to MWEB customers. This is standard practice within the industry and we are more than willing to further explain this process to you if it is still unclear.
You are welcome to provide me with your contact details and I shall personally give you a call to discuss this further.
Kind regards,
Metrofibre Team
We trust you are well. We have personally followed up on your matter and provided feedback on numerous different platforms as to what the hold up is. As previously explained because of network integrity and security measures to protect our network and all customers currently utilising it, it is of the utmost importance that we comply with our contractual obligations with ISP's who want to sell ISP services on our network. MWEB only recently app**** to Metrofibre to sell these services. We must therefore do proper testing on all systems to ensure that services may be delivered to MWEB customers. This is standard practice within the industry and we are more than willing to further explain this process to you if it is still unclear.
You are welcome to provide me with your contact details and I shall personally give you a call to discuss this further.
Kind regards,
Metrofibre Team
MetroFibre Networx's reply21 Jan 2019, 19:39
Official
Good day Roelof,
We trust you are well. We have personally followed up on your matter and provided feedback on numerous different platforms as to what the hold up is. As previously explained because of network integrity and security measures to protect our network and all customers currently utilising it, it is of the utmost importance that we comply with our contractual obligations with ISP's who want to sell ISP services on our network. MWEB only recently app**** to Metrofibre to sell these services. We must therefore do proper testing on all systems to ensure that services may be delivered to MWEB customers. This is standard practice within the industry and we are more than willing to further explain this process to you if it is still unclear.
You are welcome to provide me with your contact details and I shall personally give you a call to discuss this further.
Kind regards,
Metrofibre Team
We trust you are well. We have personally followed up on your matter and provided feedback on numerous different platforms as to what the hold up is. As previously explained because of network integrity and security measures to protect our network and all customers currently utilising it, it is of the utmost importance that we comply with our contractual obligations with ISP's who want to sell ISP services on our network. MWEB only recently app**** to Metrofibre to sell these services. We must therefore do proper testing on all systems to ensure that services may be delivered to MWEB customers. This is standard practice within the industry and we are more than willing to further explain this process to you if it is still unclear.
You are welcome to provide me with your contact details and I shall personally give you a call to discuss this further.
Kind regards,
Metrofibre Team
MetroFibre Networx's replyOfficial
22 Jan 2019, 16:39Good day Roelof,
We trust that your issue is resolved and thank you for your patience in this regard.
Kind regards,
MetroFibre Team
We trust that your issue is resolved and thank you for your patience in this regard.
Kind regards,
MetroFibre Team
MetroFibre Networx's reply22 Jan 2019, 16:39
Official
Good day Roelof,
We trust that your issue is resolved and thank you for your patience in this regard.
Kind regards,
MetroFibre Team
We trust that your issue is resolved and thank you for your patience in this regard.
Kind regards,
MetroFibre Team
RH
Roelof H's updateReviewer Update
22 Jan 2019, 17:32Yes it has been resolved when I cancelled at Mweb and I was immediately connected by MetrFibre. A secial thanks to Selwin Opperman and Charles Castle for resolving this issue
RH
Roelof H's update22 Jan 2019, 17:32
Reviewer Update
Yes it has been resolved when I cancelled at Mweb and I was immediately connected by MetrFibre. A secial thanks to Selwin Opperman and Charles Castle for resolving this issue
MetroFibre Networx's replyOfficial
22 Feb 2019, 11:27 Good day Roelof,
We hope you are doing well. We are just following up on your matter to ensure that you have been assisted accordingly.
If you would be so kind as to review your rating for us, we would highly appreciate same.
Kind regards,
MFN Team
We hope you are doing well. We are just following up on your matter to ensure that you have been assisted accordingly.
If you would be so kind as to review your rating for us, we would highly appreciate same.
Kind regards,
MFN Team
MetroFibre Networx's reply22 Feb 2019, 11:27
Official
Good day Roelof,
We hope you are doing well. We are just following up on your matter to ensure that you have been assisted accordingly.
If you would be so kind as to review your rating for us, we would highly appreciate same.
Kind regards,
MFN Team
We hope you are doing well. We are just following up on your matter to ensure that you have been assisted accordingly.
If you would be so kind as to review your rating for us, we would highly appreciate same.
Kind regards,
MFN Team