Must get reward for most useless service provider

Again I am writing a review about the pathetic and useless service Metrofibre offers customer daily. In less than 2 weeks my fibre went down twice. The 1st time it took only 3 days to sort and now with my 2nd failure sofar it has been a 1 day without any positive news whatsoever. I logged a call *** and 234562 1 day ago and no feedback. The support ticket system does not work online, the whatsapp system will contact you shortly responds within hours if you are lucky and logging a call with them works but nobody contacts you after that anyway so I am going to say it also does not work as well. Only when you get rude and upset you seem to get some sort of response but still no fix to the solution. Trying to get hold of a manager you must put in a request and they will get back to you lol. What type of company works like that? I am an Afrihost customer as well and unfortunately the fibre in our estate is with Metrofibre so I cannot change fibre to Afrihost due to agreements etc. what I can tell anyone the service from Afrihost for me has always exceptional log a ticket you receive feedback nearly instantly(not automated) but with Metrofibre is try, try & try and just maybe you get lucky and get support. No wonder Afrihost is winning awards. Working from home with service provider like Metrofibre cannot work due to them not worrying about giving service and support. Imagine how urgent it will be when Metrofibre has internal issues but when it gets to the customer issues Metrofibre don't care to solve the issues because they are getting the money anyway.