AM
Amdre M
1 reviews | Active since Apr 2019
05 Jan 2026, 07:58
Mrs Andre Meiring
I join Metrofibre 3Desember2025 ,after several complains Metrofibre can not provide me with the line speed i am paying for,they send lots of e mails but thats all.I have to pay for a 1gig line speed for more than one month already, i do not even get a quarter of that,and sometimes my internet buffers while watching you tube
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MetroFibre Networx's replyOfficial
05 Jan 2026, 14:01Dear Amdre
Thank you for bringing your concerns to our attention. We acknowledge your complaint and sincerely apologise for the frustration caused by not receiving the line speed you are paying for. We understand how disappointing this experience must be, especially when it impacts everyday usage.
Please be advised that your query has been escalated to our OPS department, who are currently investigating the speed issue on your line. We have requested that they prioritise this matter and assist urgently to identify the cause and implement the necessary corrective measures.
Once the investigation has been completed, the team will provide you with feedback and advise on the next steps to ensure your service performs as expected.
We appreciate your patience while this matter is being attended to and assure you that we are actively following up to reach a resolution.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We acknowledge your complaint and sincerely apologise for the frustration caused by not receiving the line speed you are paying for. We understand how disappointing this experience must be, especially when it impacts everyday usage.
Please be advised that your query has been escalated to our OPS department, who are currently investigating the speed issue on your line. We have requested that they prioritise this matter and assist urgently to identify the cause and implement the necessary corrective measures.
Once the investigation has been completed, the team will provide you with feedback and advise on the next steps to ensure your service performs as expected.
We appreciate your patience while this matter is being attended to and assure you that we are actively following up to reach a resolution.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply05 Jan 2026, 14:01
Official
Dear Amdre
Thank you for bringing your concerns to our attention. We acknowledge your complaint and sincerely apologise for the frustration caused by not receiving the line speed you are paying for. We understand how disappointing this experience must be, especially when it impacts everyday usage.
Please be advised that your query has been escalated to our OPS department, who are currently investigating the speed issue on your line. We have requested that they prioritise this matter and assist urgently to identify the cause and implement the necessary corrective measures.
Once the investigation has been completed, the team will provide you with feedback and advise on the next steps to ensure your service performs as expected.
We appreciate your patience while this matter is being attended to and assure you that we are actively following up to reach a resolution.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for bringing your concerns to our attention. We acknowledge your complaint and sincerely apologise for the frustration caused by not receiving the line speed you are paying for. We understand how disappointing this experience must be, especially when it impacts everyday usage.
Please be advised that your query has been escalated to our OPS department, who are currently investigating the speed issue on your line. We have requested that they prioritise this matter and assist urgently to identify the cause and implement the necessary corrective measures.
Once the investigation has been completed, the team will provide you with feedback and advise on the next steps to ensure your service performs as expected.
We appreciate your patience while this matter is being attended to and assure you that we are actively following up to reach a resolution.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations