VL
Vickie L
1 reviews | Active since Dec 2024
01 Jan 2025, 10:01
Mr Vickie Lottering
Im really disappointed in the service of you guys at finance department....sending me from pillar to post just to restore my line after i paid the day before it took me a few calls but still as i type this my line is not restored this is the first time since i do business with you i experience this kind of disappointment really .🤷♂️
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MetroFibre Networx's replyOfficial
02 Jan 2025, 08:56Dear Vickie Georgie Lottering
Thank you for reaching out, and we sincerely apologize for the inconvenience you've experienced. We understand your frustration, and we are truly sorry that your issue has not been resolved promptly, especially after your payment was made.
Please be assured that we are escalating this matter to the relevant department as soon as possible to ensure your line is restored. We deeply regret the lack of communication and service you've encountered, and we truly appreciate your patience.
We value your business, and this experience does not reflect the standard of service we strive to provide. We are committed to resolving this issue and will follow up with you directly to confirm that your service is fully restored.
Once again, we apologize for the frustration this has caused, and we appreciate your understanding as we work towards a resolution.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
Thank you for reaching out, and we sincerely apologize for the inconvenience you've experienced. We understand your frustration, and we are truly sorry that your issue has not been resolved promptly, especially after your payment was made.
Please be assured that we are escalating this matter to the relevant department as soon as possible to ensure your line is restored. We deeply regret the lack of communication and service you've encountered, and we truly appreciate your patience.
We value your business, and this experience does not reflect the standard of service we strive to provide. We are committed to resolving this issue and will follow up with you directly to confirm that your service is fully restored.
Once again, we apologize for the frustration this has caused, and we appreciate your understanding as we work towards a resolution.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
MetroFibre Networx's reply02 Jan 2025, 08:56
Official
Dear Vickie Georgie Lottering
Thank you for reaching out, and we sincerely apologize for the inconvenience you've experienced. We understand your frustration, and we are truly sorry that your issue has not been resolved promptly, especially after your payment was made.
Please be assured that we are escalating this matter to the relevant department as soon as possible to ensure your line is restored. We deeply regret the lack of communication and service you've encountered, and we truly appreciate your patience.
We value your business, and this experience does not reflect the standard of service we strive to provide. We are committed to resolving this issue and will follow up with you directly to confirm that your service is fully restored.
Once again, we apologize for the frustration this has caused, and we appreciate your understanding as we work towards a resolution.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations
Thank you for reaching out, and we sincerely apologize for the inconvenience you've experienced. We understand your frustration, and we are truly sorry that your issue has not been resolved promptly, especially after your payment was made.
Please be assured that we are escalating this matter to the relevant department as soon as possible to ensure your line is restored. We deeply regret the lack of communication and service you've encountered, and we truly appreciate your patience.
We value your business, and this experience does not reflect the standard of service we strive to provide. We are committed to resolving this issue and will follow up with you directly to confirm that your service is fully restored.
Once again, we apologize for the frustration this has caused, and we appreciate your understanding as we work towards a resolution.
Kind Regards
Sibonisile
MetroFibre Complaints and Escalations