BG
Busisiwe G
1 reviews | Active since Nov 2018
15 Sept 2026, 19:06
MR DERICK BALOYI THE BEST
would like to commend Derick Baloyi at MetroFibre for his outstanding service. I was highly frustrated as my WiFi had been offline since Wednesday, and I had logged a call regarding a new router. However, all my frustration disappeared when Derick assisted me. He was professional, competent, patient, and truly client-oriented throughout the entire process. He handled the matter like a true professional and ensured that everything was resolved efficiently. Thank you, sir, for your excellent service. Please keep up the great work. I hope your managers recognize and appreciate the dedication and exceptional customer service you provide.
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Replies (1)MetroFibre Networx's replyOfficial
15 Sept 2026, 19:13Dear Busisiwe
Thank you for your 5-star review!
We truly appreciate your kind feedback and are delighted to hear about the outstanding service you received from Derick Baloyi. It is wonderful to know that he was able to assist you professionally, patiently, and efficiently, turning your experience around and ensuring the matter was resolved.
We will be sure to pass on your compliments and recognition to him and his management team.
Your support means a lot to us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your 5-star review!
We truly appreciate your kind feedback and are delighted to hear about the outstanding service you received from Derick Baloyi. It is wonderful to know that he was able to assist you professionally, patiently, and efficiently, turning your experience around and ensuring the matter was resolved.
We will be sure to pass on your compliments and recognition to him and his management team.
Your support means a lot to us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
MetroFibre Networx's reply15 Sept 2026, 19:13
Official
Dear Busisiwe
Thank you for your 5-star review!
We truly appreciate your kind feedback and are delighted to hear about the outstanding service you received from Derick Baloyi. It is wonderful to know that he was able to assist you professionally, patiently, and efficiently, turning your experience around and ensuring the matter was resolved.
We will be sure to pass on your compliments and recognition to him and his management team.
Your support means a lot to us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
Thank you for your 5-star review!
We truly appreciate your kind feedback and are delighted to hear about the outstanding service you received from Derick Baloyi. It is wonderful to know that he was able to assist you professionally, patiently, and efficiently, turning your experience around and ensuring the matter was resolved.
We will be sure to pass on your compliments and recognition to him and his management team.
Your support means a lot to us.
Kind Regards,
Siboniso
MetroFibre Complaints and Escalations
