NK
Nelly K
1 reviews | Active since Dec 2019
09 Dec 2025, 09:55
Moving house. Hard to get hold of anyone
Im trying to get hold of url . Im moving house. But now I must pay R250 fee. What's the reason!!
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MetroFibre Networx's replyOfficial
09 Dec 2025, 10:02Dear Nelly,
Thank you for reaching out and for bringing your concerns to our attention. We appreciate you taking the time to share your experience while arranging your move.
A service activation fee is always applicable when a new service is activated or when an existing service is activated at a new address. This fee covers the setup required to ensure your connection is properly prepared at your new location.
That said, we’re actively looking into the details of your Change of Address request to make sure everything is handled correctly. Our team will be in contact with you as soon as possible to provide the clarity you need and to ensure your move is as smooth as possible.
Thank you for giving us the opportunity to assist.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We appreciate you taking the time to share your experience while arranging your move.
A service activation fee is always applicable when a new service is activated or when an existing service is activated at a new address. This fee covers the setup required to ensure your connection is properly prepared at your new location.
That said, we’re actively looking into the details of your Change of Address request to make sure everything is handled correctly. Our team will be in contact with you as soon as possible to provide the clarity you need and to ensure your move is as smooth as possible.
Thank you for giving us the opportunity to assist.
Best regards,
Marilize
MetroFibre Complaints & Escalations
MetroFibre Networx's reply09 Dec 2025, 10:02
Official
Dear Nelly,
Thank you for reaching out and for bringing your concerns to our attention. We appreciate you taking the time to share your experience while arranging your move.
A service activation fee is always applicable when a new service is activated or when an existing service is activated at a new address. This fee covers the setup required to ensure your connection is properly prepared at your new location.
That said, we’re actively looking into the details of your Change of Address request to make sure everything is handled correctly. Our team will be in contact with you as soon as possible to provide the clarity you need and to ensure your move is as smooth as possible.
Thank you for giving us the opportunity to assist.
Best regards,
Marilize
MetroFibre Complaints & Escalations
Thank you for reaching out and for bringing your concerns to our attention. We appreciate you taking the time to share your experience while arranging your move.
A service activation fee is always applicable when a new service is activated or when an existing service is activated at a new address. This fee covers the setup required to ensure your connection is properly prepared at your new location.
That said, we’re actively looking into the details of your Change of Address request to make sure everything is handled correctly. Our team will be in contact with you as soon as possible to provide the clarity you need and to ensure your move is as smooth as possible.
Thank you for giving us the opportunity to assist.
Best regards,
Marilize
MetroFibre Complaints & Escalations